@AO1967  Hello.Thanks for sharing the picture.We have arranged the personnel to follow up on your order.Please pay attention to your mail box and discuss the details further with our personne...

@Juan Guzman  Hello.Please check the update tutorial below then give it a shot.------------------------------Update File:  System Firmware-G13-20241022:https://www.dropbox.com/scl/fi/d4e...

@Juan Guzman  Hello.Please check the update tutorial below then give it a shot.------------------------------Update File:  System Firmware-G13-20241022:https://www.dropbox.com/scl/fi/d4e...

@Micha Icke  Hello.Thanks for your response. Here are some trouble-shootings for you:1.Use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to ...

@Support Dasaita The problem is that if I have to send the device to China, the shipping costs would be quite high. Wouldn't a refund be better? Even a partial one?

@Support Dasaita My camera is Full HD. The problem is only in night or low light. Is possible to be solution update firmware??? Other people with my car not had problem with grainy??? Thanks.&...

@Support Dasaita this is the version I need that came with the radio from Amazon I upgraded firmware an it went crazy an need to go back to original .

@Support Dasaita i need the 10/22/2024 original firmware it came with not the new one you guys have on the site 12/22/2024

@Support Dasaita I installed this firmware 

Hey, nothing of that all, I just connect my phone via bluetooth. Micha

@Luke Burns  Hello.Please try to press and hold it a little longer and it will bring up Siri.Then a tap will initiate the in-car voice command system.  

@Juan Guzman  Hello. We are wondering what software you installed. Is it firmware or MCU?Could you please send the software link to us? Besides, please confirm with us if the car tail ...

@Fabio Damiani  Hello. Regarding to your issue, we suggest that you can firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to ...

@MR  Hello. We'd like to know if you have tried to re-program the SWC buttons.Could you please confirm with us? In order to help you better, please provide the following information:1.Order...

@raj s  Hello.For your information, different versions(G13/Vivid13) have different launcher.If you want the Vivid launcher, it needs you to reflash to Vivid13 from G13.However, we don't recom...

@Mario Augusto  Hello.Good day! In order to help you better, please provide the following information:Order Number & Purchase Date. Regarding to your issue, we suggest that you can try ...

@AO1967  Hello.Sorry for any inconvenience caused.If possible, please provide the following picture:Settings > About Machine > Android Version; Build Number; MCU version.So that we can ...

@Aviv Nevelev  Hello.Thanks for your message. In order to help you better, please provide the following picture:Settings > About Machine > Android Version; Build Number; MCU version.