@John Boehme  Hello.Please check the update tutorial below then give it a shot.----------------------------------Update File:  System Firmware-MAX11-20230608:https://www.dropbox.com/scl/...

@ing.Fausto De Marco  Hello. For your information, the new version Google Assistant no longer supports a call from another Assistant-enabled device now.More details, please refer to below li...

@O F  Hello.Thanks for your message. 1)Please check the update tutorial below and give it a shot.-----------------------------------------------------------System Firmware-G13-20241223:https...

@Micha Icke  Hello.Could you please confirm if you are connecting Zlink(CarPlay/Android Auto)?If YES, please firstly disconnect Zlink then see if WiFi can be enabled.

@Barinder Singh  Hello. Regarding to your issue, we suggest that you can try to update the firmware and MCU firstly.-----------------------------------------------------------Update File: &n...

@Juan Guzman  Hello. Regarding to your issue, we suggest that you can firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do...

@Nick M  Hello.Please check the update tutorial below and give it a shot.-----------------------------------------------------------Update File:  System Firmware-G12-20241126:https://www...

@raj s  Hello.For your information, different versions(G13/Vivid13) have different launcher.If you prefer to the Vivid launcher, it needs you to reflash to Vivid13 from G13.However, we don't ...

@raj s  Hello.For your information, it works with the apk provided only.

@J Irving  Hello.Regarding to your issue, we suggest that you can try to do as follows:1.Please try to press and hold the RST button by pin to see if you can enter the factory setting interfa...

@Rohith Pokattel  Hello. Regarding to brackets issue, we have forwarded it to our engineer for developing the new one.Any updates, we will inform you further. We'd like to know if it is the...

@Fernando José Fernández Álamo  Hello.For your information, our unit supports HD resolution.If your original camera resolution is lower than our supported resolution,then...

@Jean-Pierre LOTHAIRE  Hello.Please try to revert back to the previous firmware via update to see how it goes.-----------------------------------------------------------Update File:  Sys...

@O F  Hello.In order to help you better, please provide the following picture:Settings > About Machine > Build Number; MCU version.

@Thomas Barychewsky  Hello.In order to help you better, please confirm whether your car equipped with amplifier, such as JBL, BOSE, Premium Audio System, etc.

@Alex Ale  Hello.Please check the update tutorial below and give it a shot.-----------------------------------------------------------Update File:  System Firmware-G12-20241126:https://w...

@Derick Delport  Hello.Regret to tell you about we don't sell the related  parts.About your issue, we suggest that you can try to remove all cables and then reconnect again, please make ...

@Julie Steenvoorde  Hello. Please try to disable auto connect Zlink function as follows:CarPlay App > Settings > Background Connection > Off. When you want to use the feature tha...

@Ibrah Drm  Hello.Please check Zlink APK below:https://www.dropbox.com/scl/fi/qb0x5tuoyla47kgu29mbw/zlink5-v5.4.57.apk?rlkey=inokb7834oumu7as3jyhd4qnq&e=1&dl=0

@Juan Guzman  Hello. About the radio issue, here are some trouble-shootings for you:1).Please confirm that you have plugged radio antenna properly the there is no loose situation.2).Please m...