@Support Dasaita Great.  Any idea when your engineer will have a solution to the issue?  I would like to be able to use my microphone on phone calls.  

@Support Dasaita Hello, Thx for your replay As per your request: order n° SP-DA 3860 Modèle :PX6 Android. Version :11 Numéro de build rk3399-userdebug 11 RQ3A.210705.001 en...

@Support Dasaita I have confirmed that the issue is not with my phone/Google apps. I have tried my phone on another car with Android Auto and the Google apps audio works perfectly. I have also trie...

@John C  Hello.Please be assured that we have arranged the personnel to follow up on your case.Please check your mail box and discuss the details further with our personnel.Thanks in advance.

@Ciro Manco Hello.In order to help you better, please provide the following information,1.Order number.2.Pictures: Settings > About Machine > Model; Android Version; Build Number; MCU ve...

@Ryan Ouellette  Hello.For your information, your current system version is the latest one, thus BT also is the newest.

@John C  Hello.Please be assured that we wil try our best to help you.1、About passenger side audio issue,please try to do as follows to see if all speakers can work:Settings > CAR > Amp...

@Jonathan Blackwell Hi there, we are wondering if you have updated the firmware to Vivid 13, if so, please kindly scroll back the G12 version and then install the Canbus APK.

@David Picknell  Hello.For your information, Amplifier App is for the aftermarket amplifier mainly.If your amplifier is the factory one, then it doesn't need to adjust related setting, especi...

@Mcgyver83  Hello. Could you please try to use other USB drive to test how it goes?

@Greg Martino  Hello.1、Regarding to your issue, we suggest that you can try to do as ollows:1). Please check if you have connected the all cables properly.2). Please adjust the volume at maxi...

@George Motter  Hello.1、Regarding to screen ssue, we suggest that you can firstly try to press and hold the RST button by pin for 15 seconds to enter the factory setting interface to do the f...

Hello How can i make the start of the px6  Vivid11 faster? Mine puts 36 sec to start!! I  tried this procedure : Settings > CAR > Extra settings > Shutdown delay when ACC OFF ...

Passenger side audio does not work and I get a caution sign when put into reverse. I have all the cables plugged in according to directions. I get audio driver side, everything was working prior. 2...

@Support Dasaita I have removed adapter PJ-HM01 with a Sony external mic and then reconnected the standard external mic with the same result.  The standard mic works on bluetooth but sounds ba...

@Support Dasaita, Sorry. I have been traveling for work and didn't have access to my car.  I installed the Subwoofer adapter. That worked. The APK from the link above, again, says that the p...

@Support Dasaita,   Sorry. I have been traveling for work and didn't have access to my car.  I installed the Subwoofer adapter. That worked. The APK from the link above, again, says th...

Passenger side audio does not work and I get a caution sign when put into reverse. I have all the cables plugged in according to directions. I get audio driver side, everything was working prior. 2...

@Support Dasaita thank you but I'd already seen that page, which explains nothing basically, a doesn't say what the settings do at all does it loudness cut freq bass What exactly do they do, do...

@Support Dasaita I tried twice, downloading and formatting the usb drive but both time I had this error: