@Kaleikaumaka Dodd  Hello.Thanks for getting back to us.Regarding to your issue, we suggest that you can try to update the latest MCU to see how it goes.---------------------------------Updat...

Order # 112-8327468-1395442                         Order Date: August 18, 2024 Unfortunately Steps 1 & 3 did not work Car-Kit and 0...

@osamu nonaka  Hello.Thanks for your reply.If possible, please insert SD card to test if it can be recognized.Besides, please try to do factory reset:Settings > System > Reset Options &...

@Benjamin Atienza  Hello.We have reflected it to our technician.We also arranged the personnel to follow up on your order.Any news, our personnel will connect you.Please pay attention to your...

@Cj Cruz  Hello.If possible, could you please write a mail regarding to this issue and indicate your order number&purchase date?So that we can arrange the personnel to follow up on your c...

@John Kiefer  You are welcome :)

@Jean-Claude JACQUET  Hello.Usually, we don't recommend to do the mandatory installation for other Android system because this operation involves the potential risks.

@Antonio Catalano  Hello. In order to help you better, please provide the following information: 1. Order Number & Purchase Date. 2. Pictures: Settings > About Machine > Model;...

@Support Dasaita  it was happening before i even update it, first it was making a crakling noise, then it was going on and off. Now the audio is completely gone. 

@Emmett Pate  You are welcome :)Glad to hear that the issue has been resolved.

@Kaleikaumaka Dodd  Hello.In order to help you better, please provide the following information:Order Number; Purchase Date. Here are some trouble-shootings steps for you:Step1.Please confir...

@Cj Cruz  Hello.Based on your pictures, we notice that your current firmware already is the latest version.We are wondering if you have tried to do the update,and after the update, it happene...

@Support Dasaita  HelloThe order is from AliExpress.Order ID: 8157488240635296Purchase date: 2022/11/10Model name: Vivid10-cp-hd-cb006, Eight CoreBoth cables do not work. I have tried multipl...

Yeah.... that doesn't work with my truck

@Support Dasaita  Thank You!,   I will give it a try and let you know how update changes the behavior.     

@Support Dasaita  Hi  It's a shame not to offer an update for a product that is relatively recent.As suggested, I did a reset of the Wifi, Bluetooth.., and I hope that will solve my pro...

https://drive.google.com/file/d/11J8dJ-KkHdGHlkqLkcO6SAU5WBB5p4iB/view?usp=drive_link

The Order Number was SP-DA5528 but it looks like the firmware upgrade did the trick! Thanks!