Troubleshooting

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• Vivid13 (2)

• Navigation & Map & GPS

  7/8/26, 7:49 AM
  49
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  319
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  Support Dasaita
  7/8/26, 7:49 AM

  @Injineer  Hello. Please check the update tutorial below then give it a shot. Update File...

• SIM Card

  7/14/26, 5:24 AM
  26
  Topics
  258
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  BB

  Brian Billy
  7/14/26, 5:24 AM

  @Paul Tauger Hello, that seems to be a good work around... BUT, how do I do this, "For it to work...

• Other system technical supports

  11/29/25, 2:59 AM
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  Support Dasaita
  11/29/25, 2:59 AM

  @RobertC_  Hello.Sorry for this is happening.Please check the update tutorial below then gi...

• No Power(Restarting/Ramdom Reboot)

  7/3/26, 9:18 AM
  73
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  514
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  Support Dasaita
  7/3/26, 9:18 AM

  @Heber  There is no separate setting to switch between the internal and external microphone...

• Apps(Applications)

  5/9/26, 11:13 AM
  49
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  275
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  Support Dasaita
  5/9/26, 11:13 AM

  @Edoardo Edo  Hello, Due to hardware and system customization limits, the device may not b...

• Bluetooth

  5/18/26, 2:55 PM
  72
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  549
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  Support Dasaita
  5/18/26, 2:55 PM

  @Bob Utah Hello,Thanks for your support.The built-in Bluetooth of G13 is only designed to connec...

• Settings

  3/11/26, 9:02 AM
  75
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  517
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  Support Dasaita
  3/11/26, 9:02 AM

  @CS CS  You're welcome! It sounds great to hear the problems have been resolved.

• Factory Rear Camera/360/Lane watch

  7/16/26, 8:34 AM
  41
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  255
  Posts
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  Support Dasaita
  7/16/26, 8:34 AM

  @ivan lange  Hello. Please make sure CanBus option is NO.76:Go Settings > Car > Fact...

• Radio

  7/16/26, 7:22 AM
  32
  Topics
  181
  Posts
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  Support Dasaita
  7/16/26, 7:22 AM

  @yomincarr1  Hello. If no luck, please record a video about the issue then send it to our ...

• Touchscreen

  7/11/26, 10:14 AM
  38
  Topics
  192
  Posts
  SD

  Support Dasaita
  7/11/26, 10:14 AM

  @Angelo AMICI  Hello.We are currently upgrading our email system, which may result in some ...

• Internet(Wifi/Hotspot/4G LTE)

  7/16/26, 8:40 AM
  40
  Topics
  247
  Posts
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  Support Dasaita
  7/16/26, 8:40 AM

  @simone bovolenta  Hello. May I know the carrier of your SIM Card? Is it T-Mobile?Our engi...

• Audio(Amplifier/Speaker)

  7/16/26, 9:14 AM
  77
  Topics
  525
  Posts
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  Support Dasaita
  7/16/26, 9:14 AM

  @Jon Schneider  Hello.Regarding to car with JBL, please try to go "Amplifier App > Delay...

• Zlink(CarPlay/Android Auto/Mirrorlink)

  7/16/26, 9:12 AM
  217
  Topics
  1.9k
  Posts
  SD

  Support Dasaita
  7/16/26, 9:12 AM

  @dakota havens  Hello. We noticed that recently many users have reported frequent Android ...

• Call

  7/3/26, 9:28 AM
  48
  Topics
  402
  Posts
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  Support Dasaita
  7/3/26, 9:28 AM

  @Michael Polisky  Hi, A update can make things worked. Please go to Settings > About m...

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