@Support Dasaita muchas gracias por su tiempo y atención. por lo que veo de la salida de los altavoces traseros (cables lilas y verdes) van a un conector del coche que solo se cone...
@Todd Mahaun We are wondering if you print the log of the canbus to us. Please go to Settings > Factory Settings > enter "logcan" then press the buttons that you mentioned. In the meanwhile, ...
@Support Dasaita This is from an email from support : Hi Tony, We are wondering if there is a video that record the process of how you print the log. In the meanwhile, we are wondering...
@ZAKI KADOURA Could you kindly factory reset the system and then syn the contact?
@ZAKI KADOURA Hi, normally, we do not suggest MCU UPDATE, please kindly let us know what's wrong that you want to update the MCU.
Impossible to organize, in addition, the application is quite rudimentary. Calls are minimized on the screen at the bottom right with an arrow in a green box and the entire bottom part of the scree...
@Sergio Arredondo Do you have an computer? We recommend you format the USB and then copy the update.zip file through a computer or laptop.
@Thomas Cox Thank you for your prompt reply, our manufaturer said that they need a video to demonstrate the situation that you mentioned more detailedly. When you are in Carplay, you could use the ...
@Santosh Kumar Hi customer, we are wondering if you could remark our head unit after you received the head unit. In this case, we could give you 10% discount, after we received your shared experien...
@Konstantin Savolainen Max10(20230302): https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10.0_ota%2820230302%2B%E8%93%9D%E7%89%99MCU%29.zip?dl=0 Vivid10(20231102): https://www.dropbox.com...
@Konstantin Savolainen We are wondering if you would like to update the firmware of vivid10 or scroll it back to 20230302 version to check if the problem could be resolved. We assume it's probably ...
@Victor Hernandez We are wondering if you could show us the wirings on the back side, we would like to check if the RL RR FR FL has all been connected. And note that pins of the NO.3 plug is intact...
@Diego Micheli We are wondering if you could go to Settings > Car > Factory settings > enter 126 > Apps > enable Carplay. If fail, you may need to factory reset the system. ====== ...
@Support Dasaita,here are the pictures of the installed version
i can't find a link to download the MCU file... is it included in the ZIP file already?
@Konstantin Savolainen We are wondering if you could go to Settings > About Machine and show us your current Build Number and MCU version. Please let us know how long does your issue occu...
@Marc Alexander We would like to tell you that our head unit support not only rca output but fiber optic output. And you could install 3rd party AHD reverse camera and USB TPMS as well.
@Mauricio L Rosales Hi, please update the firmware vivid 11(20230728): https://www.dropbox.com/scl/fi/h1lpmcly5exu3k7kry6qf/update.zip?rlkey=ehs221z0h18b80fkbh71ycic7&dl=0
