@Flame Red Could you send us a video to show us the situation that you mentioned so that we can forward to our engineer for investigation? 

@Roar H We are wondering if the version of your head unit is V840-8 Version. Your prompt reply will be appreciated.

@John Santiago Could you show us the which version that you updated? Is it the version that we sent you 5 months ago? If you want to customize the car logo, you may need to update another version w...

@Mike Van Eeckhoutte Hey, today is the 1st day that they are back to office and it must be too much work to handle, we have already urged them to release the firmware, once receiving their reply, w...

@Support Dasaita Any updates?

Hello I was able to update my unit. But now the car logo option is gone. How can I get the car logos back? https://www.dropbox.com/scl/fi/pg1lufz3853dp8b0kbz7k/update.zip?rlkey=2f3166mwdkei3zei2xzl...

Installed this unit a couple of months ago, and it functions well most of the time. All wiring is professional with soldered/shrink wrapped connections. My install is a 2007 Chevy Avalanche using a...

@Support Dasaita  We noticed that we haven't received a response from you in quite some time, and we wanted to check if the issue has been resolved. If it hasn't, kindly provide us with a list...

@Support Dasaita  build number and MCU

@Roar H Would you kindly go to Settings > About machine and give us a screenshot to show the build number and MCU? 

@John Santiago Please kindly confirm whether you have proceeded the following steps. 1. Formatted the USB to FAT32. 2. Only copy the file name "update.zip" to the directory of the USB drive. 3. ...

I am updating my system but when the update starts it crashes and asks me if I want to reboot the system. What am I doing wrong? Is it the disk image file? Am I supposed to do something after I put...

@Support Dasaita  My Sygic navigation app is now just closing itself after a couple of minuts. (Edit: This has been working for years prior to last update of the app)   i have tried t...

@Zdzisław Mieszała Please refer to the touch keys study tutorial. https://youtu.be/C2ciQdmd19g   

@Bad Monkey It seems abnormal according to your description. Please kindly let us know if you could shot a video to show us the situaction that you are suffering, we will investigate and give you s...

@ciro spagnuolo You could try the following Android 10 Update.  MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803)  https://www.dropbox.com/scl/fi/sy068z...

@Sergio Daniel We are wondering if you could send us your order number so that we can better locate your issue and give you more appropriate instruction, your prompt reply will be appreciated. 

@Juan de Dios Rodríguez Please send us your order number and the following information, we will provide your with solution accordingly. 1.A clear photo of the stereo's Bulid Number. 2.A cl...

@williiam mccaffrey Could you send us the following information, you may need firmware update or MCU update to figure out the issue? 1.A clear photo of the stereo's Bulid Number. 2.A clear photo ...

@Grzegorz Urbanski We are wondering if you could try the following firmware for MAX version. https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10.0_ota%2820230302%2B%E8%93%9D%E7%89%99MCU%29.zip...