Once about every week, the unit will not boot. The lights on the buttons work but are flashing very quickly. I have to turn off my car, turn it back on, turn it off, and wait, then it usually boots up perfectly. When that doesn't work, after driving a bit, it will reset itself and finally boot.
This is annoying when it happens when i need to use it. Hoping I can get some help with this.
@Cameron Gainey We are wondering if you could send us your order number so that we can locate your order detail and give your more appropriate instruction. Your prompt reply will be appreciated. In the meanwhile, please go Settings>About machine and provide the following version information:
1.A clear photo of the stereo's Bulid Number.
2.A clear photo of the stereo's MCU version.
Hola, yo tengo el mismo problema, lo hace constantemente, en mi caso se trata de px6 para Nissan X trail, modelo HA-5225 -MAX 10-CP-HD-AHD, que datos necesito aportar y donde puedo extraerlos? Muchas gracias de antemano. Un saludo.
My PX6 for my wife's rav4 does the same thing. the unit is only about 4 months since install
@Support Dasaita 
@Support Dasaita 
@Cameron Gainey In this case, we suggest you could update the MCU to the latest. Here is the link for it.
https://www.dropbox.com/scl/fi/oyzaavs3luho0suu5q8pl/hmcu.img?rlkey=q5csx90otlvz37sg50v0jz0z2&dl=0
Please copy the hmcu to the directory of the Formatted USB drive and then go to Settings > System > MCU update.
@williiam mccaffrey Could you send us the following information, you may need firmware update or MCU update to figure out the issue?
1.A clear photo of the stereo's Bulid Number.
2.A clear photo of the stereo's MCU version.
Your prompt reply will be appreciated.
@Juan de Dios Rodríguez Please send us your order number and the following information, we will provide your with solution accordingly.
1.A clear photo of the stereo's Bulid Number.
2.A clear photo of the stereo's MCU version.
@Support Dasaita
Hi,
Yestraday I installed my new Dasaita PX6 Vivid 11 and today I have the same problem, but the screen is totally black (No Flashing), I'm not able to take a picture of Build Number & MCU Version.
I tried to remove the power from my car and reset it, but nothing... the audio can be heard but the screen is completely black. Yesterday after installation it worked.
How can I do?
@Support Dasaita Adjunto fotografías del paquete de mi unidad, pues fue comprada a través de Amazon, adjunto también la información mostrada en la pantalla de la unidad. Disculpen el retraso de tiempo. Muchas gracias de antemano. Saludos.
@Juan de Dios Rodríguez
Please update the latest firmware for Android 10 unit.
MAX10 Version：Make Sure your unit is PX6 Andorid 10
HA3_rk3399_10.0_ota(20230803)
https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt/update.zip?rlkey=uuhukuun3882rz4cyqxsgs9k6&dl=0
3.78MCU：https://www.dropbox.com/s/3hd3ci3rp07ddnt/dmcu.img?dl=0
