I just installed my G13 on Toyota RAV4 2021. It is functioning well but everytime I start the car the G13 always opens the bluetooth connection page. Is there a way to disable this and just be at the homescreen? TIA!
I just installed my G13 on Toyota RAV4 2021. It is functioning well but everytime I start the car the G13 always opens the bluetooth connection page. Is there a way to disable this and just be at the homescreen? TIA!
@Andy B
Hello.
Thanks for your message.
Please firstly confirm CanBus option is NO.8:
Settings > Car > Factory settings(password :126) > CanBus > Canbus > 8 > Apply > Exit > Reboot.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
The front&back side clear photo of factory radio.
3.
Picture: Settings > About Machine > Build Number; MCU version.
@Andy B
Hello.
Thanks for getting back to us.
For further confirmation, please tell us if the factory functions(Steering Wheel Control/Camera/Amplifier) can work normally.
And please check if you cannot modify All or Partial settings in "Control Settings" App.
@Andy B
Hello.
We have reflected your issue to our technician.
Any updates, we will let you know further.
Thanks for your patience in advance.
@Andy B
Hello again, Andy.
Regarding to your issue, we suggest that you can check if there are any damaged/bent pins, especially "CAN-RX" and "CAN-TX"(see pic), please make sure it has been connected properly.
Besides, could you please assist to print the log data?
So that our technician can judge the problem better.
Please kindly try to follow the instruction below:
Step1.
Record a video of the whole procedure.
Step2.
Go Settings > Factory settings(password: logcan).
Step3.
Replicate the situation that you mentioned:
Go "Control Settings" App, tap the all settings which are not responding(except "Small screen unit").
After replicating, tap "Save" and "Exit".
Step4.
Go App"FileBrowser" to copy the ".log" file to the USB driver,
and then send the file with Step1 video to us.
Here enclosed the operation video for your reference.
https://www.dropbox.com/scl/fi/aziduq9xx15cfq2cpyujz/canbus.mp4?rlkey=u51d1yfya6riguta4udasxnfq&dl=0
We appreciate for your time in this matter.
Looking forward to your response.
@Andy B
Thank you so much for your cooperation in this matter, dear Andy.
We will forward your file and video to our technical department.
Could you please double check the connection?
Please make mure all connection(including CanBus box, and the connection between factory cables & CanBus box) have plugged solidly.
@Andy B
Hello, Andy.
We tried to contact you via message but we didn't receive any response.
Could you please check your message box? Thanks in advance.
