Hello all,
Currently my screen turns pink when its time to play media ( Youtube videos and Youtube Music Cover Art issues). Not sure if a software update is needed or what. I have tried deleting the apps and reinstalling them/ updating them. Pls help! Specs below:
Device name/model name: QCM6125
Andoid version: 12
MCU Version: MTCH_HA4Z_V4.06_1
Kernel version: 4.14.190
@Tolando Cleveland
Hello,
Thank you for your contact.
Please try to update the firmware.
G12 Version：Make Sure your unit is QCM6125 Andorid 12
zst27_sc138_12_G12(20241126)
1.Download the document through the link on your computer/laptop.
(Do not rename and Unzip the file)
2.Format the USB drive before copying the Update.zip file to it, then insert it to the USB cable,and it will pop out the firmware updating tips on the screen.
(Tick the option"Wipe data and format flash")
Thank you for your time
Ok. I have tried multiple times and I continue to receive "Update...aborted" and "installation aborted." I purchased this product to be able to watch videos and I cannot do that. What are the possibilities that I can send you this obviously defective rpoduct and receive my moeny back??????????
@Tolando Cleveland
Hello，
Thank you for your time and efforts .
Please remove the related files of computer and USB driver.
Then please download this new files.
Notice: Please UNZIP the file
https://www.dropbox.com/scl/fi/592frxth4p5pkbm40155z/G12-2024-11-26.zip?rlkey=8jiu2viiyrl8n3kjilwbvjc58&dl=0
That did not work eitther. The system doesnt recognize the flash with the device unzipped. ive tried multiple flashes also
@Tolando Cleveland
Sorry for this confusion.
Based on the previous conversation, the unit can recognize the flashers but the update is not succesccful.
So we sent a uncompressed file via new link in order to prevent the detail , you need to download the files and unzip the file to "Update .zip "
Could you try it again? If it is still not luck,please provide your order ID so we could forward your order to our customer service team.
We appreciate your time.
