G13 Firmware Update - Error Opening trace file


  • I purchased a G13 for my 2018 Tundra and continue to have issues with the microphone during calls.  Seems to work fine when the vehicle is not moving but at speed I sound distant to anyone on the other line.   The forums all indicate I should update firmware to address the issue.

    I have downloaded the firmware and loaded it on a thumdrive like normal.   I checked and according to everything I need V1. The drive is formatted correctly and the device reads the update file and asks me to update.   I follow the instructions exactly.  

    Unfortunately it fails everytime with the following error:

    Error Opening trace file: No such file or directory.   See the images below.  

    Please advise how to get past this error.    This unit was ordered through the Dasaita store on Amazon (Order # 114-4505506-578544



  • @Jeff Drews 

    Hello,

    Thanks for your contact.

    Please check your email and our customer service team is following your case.


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