Static noise when making phone call


  • I installed HA5216-vivid11-CP-HD-4-US (with Canbus) on a 2016 Toyata RAV4 hybrid. When making phone calls through the head unit, I can hear static noise from speakers. The static noise shows up with or without exteral mic connected. 

    No noise when playing music through bluetooth 

    Anyone knows how to solve this issue? Thank you. 



  • @Jerry J Please kindly check if the pin of the plug 2 as follow. Check if there is dust or other rubbish on it and if the pin is bent or not. If there is no problem, please kindly reconnect connect them firmly again.


  • @Support Dasaita The pins in the plug 2 are intact. The plug is clean without dust. I've also reconnected it firmly. 

    After reconnection, the static noise became a little bit lower but is still noticable. 

    Any suggestions? Thanks. 


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