@Bruno van der Hoek Thank you for your contact . For the factory speakers ,please only find the red and white connector of AUX input cable ,please see the picture for reference.  Our custome...

2013 Toyota Tundra with JBL amp. Installed G13 unit everything works except for the ability of fade front the back. Appears all audio is only coming through front channel.

Installed my Android 13 unit today in my 2017 Toyota Camry XLE Hybrid. All went well but i have no sound on the rear speakers. I checked the audio settings on the unit. Wiring is somewhat confusing...

@Support Dasaita No, CarPlay is not working. 

@osamu nonaka No problem， for any other helps,please get in touch.

Bonjour, Je ne m'inquiète pas et merci d'avance pour le temps passé pour essayer de résoudre mon problème

@Tyler Martin Thank you for your reply. Is the carplay not working? 

Thank you for your reply. I will keep the amplifier as standard. Thank you in advance.

Long press the application icon on the home screen, drag it to the new location.

📚 The Ultimate Guide to Your Vivid13 Car Stereo System 📚 Your user manual is like a trusty co-pilot 👩‍✈️🧭 for your Vivid13 journey. It's packed with detailed instructions on how to master thos...

@Support Dasaita Radio seems to be all fixed now. Thank you for the assistance

@Support Dasaita thank you! That worked to get the Bluetooth working/phone connected. Additionally, I was able to get the zlink app installed and activated/updated.   Unfortunately, ZLink is...

@Jay Yeager sounds like we're both getting at least some progress with our issues! 

@Darryl Harrell Thank you for your contact. Could you provide your order ID so we could better help? Please note to connect the radio antenna to here.

Hello customer, Since you updated the system to vivid 12 ,it doesn't fit the DTS on your unit properly. We will send the suitable one to your email later,does your car come with factory amp?

@Einar Lund Hello ,thank you for you contact. We found that our customer service has serve one by one.Please check your email.      

@osamu nonaka It’s our pleasure to assist you here! We value your input and appreciate your evaluation of our services. As our goal is customer happiness, it is important for us to kno...

@Bohdan Fediuk Still waiting for the new update.

@Peronnet Christophe Ne vous inquiétez pas, nous avons envoyé la vidéo à notre support technique, ils essaient de tester le nouveau système pour résoudre c...

Thank you very much and I look forward to working with you in the future