@Michael Uribe  Hello.We are wondering if you have G12 item.Vivid12 update file is for G12 only.However, if your G12 can work normally, we don't suggest to upgrade Vivid12 because the update ...

@matt f  Hello.For your information, it is for different plugs.One group is for the black plug "Microphone", another group is for the red plug "Remote Control".And please note to ignore red p...

@long liu  Hello. For your information, without connecting external microphone, the unit will use internal microphone automatically.But if you connected external mic, then the unit will use ...

@Alec Shern  Hello.If possible, could you please write a mail regarding to this issue and indicate your order number?So that we can arrange the personnel to follow up on your case and offer t...

@SHAWN WILLS  Hello. Sorry for we didn't receive your email.Could you please send the related details(photo/video) about your issue and indicate your order number on mail's subject to our mai...

Hello.Please try to update the System and MTCH.-----------------------------------System-20230302:https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10.0_ota%2820230302%2B%E8%93%9D%E7%89%99MCU%29...

@Saad Zaman We are wondering if the BlackVue dash cam could be sync via App Viidure. Our dash cam DAS-X9s could be view in the head unit through that app, you could contact with BlackVue about it.

@Tom Elam  Hello.Please try to connect the network firstly.

@Jeremy A Hello.For your information, cable CB004 and cable CB047 share the same CanBus box.It needs you to connect the corresponding cable with CanBus to make functions work.

@osamu nonaka  Hello.In order to learn model your purchased and guide you through the corresponding connection firstly,please provide us with your valid order number / order details screenshot.

I am having the same issue of apps crashing on my PX6 because of the Android Webview App.  I want to verify which Firmware to download before trying to update my system. Also I haven't seen m...

ファームウェアのアップデートなど家の中で行おうとしたのですが、電源装置をPX６のB+とGNDに接続しても起動しません。CANBUSからの２本の緑の線は何でしょうか？　起動にかかわりますか？　

@Support Dasaita Hi there,Thank you for the detailed reply!My question is why there are two positive and two negative leads  - a microphone should have only two leads - one positive, one negat...

@Support Dasaita I have applied the update. There was no change. I believe the issue is not in ZLink but in the resolution of the unit itself. Judging by the picture above, that would be the logica...

@Support Dasaita Hello, I have carefully uninstalled and reinstalled the module. I am still seeing the same flicker on the screen coming from bottom edge. Attached picture of board after I reinstal...

@Support Dasaita  Will there be an update to the Vivid12 (beta) firmware? 

This wasn’t obvious to me but ended up being an easy fix. If you’ve installed your unit and some features like sound are working, but OEM parts like the camera and steering wheel contr...

In my opinion, the 3.5mm jack adapter shown above is far superior as you now can purchase standard mics with adjustable volume control at the mic itself.  The issue is that this adatper harnes...

I tried many methods, such as increasing the volume of the host or phone, but the effect was not significant. Later, I placed the external microphone behind the steering wheel, and the sound was be...

I have been connecting the built-in external microphone of this product, but I am not sure if it defaults to using an external microphone? Because I saw a small hole in front of the machine, also l...