@Jean-Marc Noiseux Sorry for the late reply because of the heavy season, we have replied you and please send us your address accordingly.

@Gennaro Costanzo Please do not worry we have combine Scout and Vivid UI, the settings of the UI are the same. If there is not any malfunction, there will be no need to update the MCU. MCU up...

@Devin Saenz In this case, we are wondering if you could try to update the firmware which may improve the bluetooth module. Here is the link. https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10...

@Jay Spears Please let us know if you mean that you are using a music player on the head unit, but when you connect wireless Android auto the music player will stop working and the stereo will play...

@Jay Spears We are wondering if you could shot a video to demonstrate the situation that you mentioned, so that we could diagnose accordingly and give you recommended solution. Your cooperation wil...

Email was sent 2 days ago with no answer yet as usual. Still waiting on response/quotation from you JM

I have a PX-6 unit (HA5332A-MAX11-CP-HD) that uses Android Auto/Z-Link wirelessly. Every so often, while Z-Link is running, the Bluetooth Music app will open and my music will stop playing over And...

I had to link the images. Your uploader for images isnt working on the fourm for me. https://drive.google.com/file/d/1se-FjgfHPeqXCSqRGY4tDR9Le0CFCPeh/view?usp=sharing https://drive.google.com/fi...

I have PX6 unit with android 10 and its not wanting to connect to my iphone device at all.I have reset the unit back to factory settings and im still not able to connect. I have also tried to clear...

Buonasera, ho efettuato l'aggiornamento da Vivid 11 Firmware 20230708.083527 al'ultimo firmware da voi proposto: telenav_vivid_rk3399_11.0_ota(20231016). L'aggiornamento è andato a buon fine...

@Support Dasaita I hadn't responded because I wanted to test out some of the issues for a few days. Update: I have noticed that the issue is getting worse and now any app that is open, radio, ...

@Support Dasaita I hadn't responded because I wanted to test out some of the issues for a few days. Update: I have noticed that the issue is getting worse and now any app that is open, radio, ...

@Support Dasaita can you please provide a link for the latest vivid android 10 with the fixed waze icon?

@Support Dasaita can you please provide a link for the latest vivid android 10 with the fixed waze icon?

Hallo Support, so jetzt möchte ich gerne mal einen Feedback geben. Das bestellte Kabel war natürlich umsonst wie hätte es auch anders sein können. Man kann es auch hier im Verl...

@Support Dasaita  Yes, there is Carplay option available in Factory settings. When I turn it ON, device reboots and Zlink App appears. But I am unable to activate it, and every time i start it...

@Support Dasaita  Yes, there is Carplay option available in Factory settings. When I turn it ON, device reboots and Zlink App appears. But I am unable to activate it, and every time i start it...

@David Warr We are wondering if you have finished the update. If not, please find a pin, press and hold the RST button for 15 seconds to see if you can enter the factory setup page, if you can, pr...

Unit will not progress past the Dasaita screen when stereo and car is started

Clean the rearview mirror lens to ensure clarity. 📷 Use a soft cloth to gently wipe away dust and debris. If needed, apply a small amount of glass cleaner on the cloth for stubborn stains. Avoid u...