The problem presents itself, it seems, only while in CarPlay.  I tested using the radio app and it did not happen in this app.  I do not have the ability to test this in Android Auto. &n...

My iPhone doesn't have a cable! Zlink doesn't work via bluetooth. No connection is established to the IPhone via Zlink

@Luke Johnson In this case, we are wondering if you could print the operation log for us. Here is the instruction.  1. Factory settings > enter "logcat" 2. Turn on Android auto 3. Call y...

@Abbey Moseley @Ethan W Could you kindly send us a video to demonstrate the situation that you mentioned, we have not received any requiry with the same issue? We will diagnose the problem accordin...

@Robert Haslinger We want to confirm the following information. 1. Do you mean that the screen is black, but you could see the main menu and the settings through HDMI? 2. Have you kept a screensh...

@Chris Faszold Please find the follow instruction. If you want to custom the car logo, please update the version to the latest. 

I am having the same problem with auto return to home, but I can not find a features tab in my Vivid11. Or any setting option for the "auto return home" feature. where is this located??? I have gon...

@Support Dasaita  Hello Support Dasaita: I tried to do a Factory Recovery and it didn't work. I updated to Vivid and still nothing.   But by testing I managed to fix it. As simple as...

please also send me a file with the default factory settings. thank you very much

hello, i have MAX11. i was stupid enough to play with mcu. i flashed a wrong mcu. i managed to revert back to MTCH_HA_V3.80. i also did a fresh firmware install.   now i ended up with black...

@Mcgyver83 Our manufacturer said that the HU could just recognize the factory position of the tire. In this case, we just recommend you to see the tire information via your phone's apps.

@Andrew Sloane Troubleshootings for problems of not being able to connect/poor signal: 1. Check the installation position ...

@Emmett Pate Hope you could try with another phone soon.

@Oriol Quirant Banus We are wondering if you could try to remove the wirings and then reconnect then on the back side. Then go to factory reset the system to check if the problem could be removed. ...

@Mirko Spez Please kindly update the following firmware to check if the issue could be improved. Note that you need to unzip this file and the file name should be update.zip. https://www.dropbox...

@Mirko Spez Please let us know your order number so that we could better assist in resolving the problem.

@TK Zhang Vivid 11 just supports online Scout map. If you want Offline map, we suggest you use US igo map. Please let us know if you want, we could send you the APK file.

@MIXALIS DIAMANTOPOULOS Find a pin, press and hold the RST button for 15 seconds to see if you can enter the factory setup page, if you can, please kindly send us a photo of side bar code to sho...

good evening to the team. I put the car in forward and my screen turned to the side half way I went to reboot and my screen went black and it's just the buttons waiting without working is there any...