@Support Dasaita  Sorry, I've only just got around to replying. Here is the data she wanted.

@Mark Herms Please give us a screenshot like the following one or you can confirm by yourself to check if the offline map that you put into the Folder is the same as we attached below.

Here is what I did. Copied the file Telenavmapsdata.tar to a USB stick. Then plugged that in to the unit. Started Filebrowser>USB>pressed the check box for the file>pressed copy.  Th...

@Harald Nigg We are wondering if the head unit can work on your sold car? The malfunction just appears while you are using the 12  volt power supply to connect the head unit? 

@Mark Herms Please copy the TelenavMapData folder to the directory of your SD card and then copy the file to the Flash folder of your head unit directly. Not other file folder like "emulated" that ...

That didn't work. I installed the 3.5.6 again. After the unit restarted it sat at the "Loading" screen. I copied the Telenavmapdata.tar file to the root of Flash, this is where it copied to. /sto...

If I connect the navi to the 12 volt power supply and it doesn't boot without an SD card, I can do the 20sec reset but nothing happens.

@Bobby Portis Would you kindly go to Aliexpress and send us a screenshot of your order detail?

@Harald Nigg Do you mean that the screen come on with no factory settings image on it( white screen ) After a while, the screen turned black with even the light ignited, didn't it? It sometimes fla...

@Philippe Marsteau We are wondering if you can go to the Car > Extra settings > Turn on the battery voltage display. Please give us a screenshot while you suffer from the issue that you menti...

@Mark Herms Thanks for your cooperation and hope you can feedback us after the installation.

I'll see if I can do the install tonight after work. I did get the offline map in my email. I'll add that after the install. Thanks, Mark

@Support Dasaita I updated ROM without flashing and setting is still auto-sleep. Also it does not do that on all ignition. Just some times, not sure what is triggering it. Car is never off for more...

@Mcgyver83 We will like to tell you that storage clearing may cause settings loss. But it might solve your problem as well. Please kindly try the solution that we provided.

@Richard Smith If there is no malfunction with the 20230703, please don't upgrade that version.

@L P We are wondering if you can send us the wirings on the back side, so that we can check if there are any wrong connection of the harnesses. Your cooepration and prompt reply will be appreciated.

@David Morrissette We have identified the issue, but it will take some time to fix. We appreciate your patience and recommend accessing the WAZE Map through the main menu instead of using the short...

@Mark Herms We have sent you the scout offline map via email, have you finished the installation yet?

Does the SCOUT OS 3.5.6 resolve the offline navaigatin issue? I would think the 3.6.79 version would work offline too then? I'll have to do the complete reinstall. I'll see when I can get that do...

@Support Dasaita good day since the update now there is a problem when pinning app. I pin Waze and will open Google map instead