@Kurt Thayer  Hello.Thanks for taking for your time to reply us.About the microphone issue, we suggest that you can try to revert back to the old update version.If needed, please check the tu...

@Kenneth Bentley Please go to Settings > About Machine and send the Build Number and MCU version. We will guide you through and update of the firmware and MCU.

Hi,   i tried the factory reset but that didn't help. I will do the firmware update when I get a chance. Thank you!

@Dan C  Hello.Thanks for sharing the pictures.Regarding to your issue, we suggest that you can do the factory reset firstly:Settings > System > Reset Options > Erase all date(factory...

@Mcgyver83  Hello.Thanks for your reply.Upon checking, we notice that your current firmware is not the latest one.If possible, please try to update the newest version at your convenience.Abou...

@Ryan Williams  Hello.If possible, we hope that you can try to finish the update operation at your convenience.Upon checking, your current version still is the original one.We've been optimiz...

@Dan C  Hello.Based on your information,  we initially judge possibly the firmware issue.Due to the version that you purchased already stop production, we are not sure if there is any ne...

Hi, I bought my unit off ebay back in Dec 2019. As of 8 months ago, my bluetooth stopped working and so my wireless carplay also no longer works. I cannot connect to the regular bluetooth stuff li...

@Ryan Williams  Hello.1.Regarding to your issue, we suggest that you can try to update the latest firmware&MCU firstly to see how it goes.About the tutorial, please check it below.2.If po...

@Nicolas GAUTIER  Hello.Please note that it doesn't support to upgrade the later system(Android11/12/13/etc.) from Android10.It supports to update the firmware for the same Android OS only.He...

@Lomond Johnson check the following: 1) check the wires are tightlyu connected 2) check your nbattery's health 3) try to update your firmware to the last available one.

Just started happening, not sure if its the result of an update to the firmware or MCU. Head Unit: QCM6125 MCU V4.13a Firmware: 20240713 Happens whe I select reverse or when stopping.  I g...

@Support Dasaita Can you please send me the instructions on how to update the firmware. Thank you. 

@Darian Benanua  Hello.At present, our technician is working hard to optimize the software to fix it.Based on your provided the version information, we notice that your firmware is the previo...

@CARLOS LOPEZ We are wondering if you could shot a video about this issue and send the link to us. After recording the video, would you consider roll back to the previous version 20240513 to verif...

@Michael Boles  We are wondering if you consider roll back to the previous firmware(20240416). https://www.dropbox.com/scl/fi/q6xth470whr5sz5vfrn0k/update.zip?rlkey=7fzg210e29xm2ghwu3cexxr5z&...

@Mcgyver83  Hello.Because we don't have your order number, we cannot locate the model and version that you purchased.We are wondering what version you get. If possible, please tell us about i...

@Support Dasaita I have applied both the MCU and firmware image files. No change. Android Auto I still running at lower resolution. Can I roll back to a previous image for the unit. The June update...

@Thomas Cox  Hello.Please try to automatically update the firmware online as follows:“System Update” App > check version.

@K D Please let us know if you have updated the firmware to version G12（20240713）.