@Aidon Shearman We would like to tell you that it's a normal issue, but we will forward to the engineer to see if it could improve in the coming firmware. Your understanding will be appreciated.

@Charles Christianson We are wondering if you consider updating the firmware to the latest. Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customized, s...

@Randy T Hi there, your head unit is HA2179S-MAX10-CP which is not compatible with the W11 firmware. Please kindly scroll back to the MAX10 version.

Update: Regardless of the firmware updates my head unit continues to reboot multiple times per start up. At this time I'm working with Dasaita to get a replacement head unit and send this defective...

@Support Dasaita I updated the unit on my 2018 Subaru WRX with the firmware found here:  When I launch Android Auto I get an error that takes me to this screen: I'm connected to the inte...

Greetings to the Forum. From the tests done in the different days and hours, it would seem that the rustle has disappeared. Should it reappear in later firmware versions, I will communicate it on t...

Sound worked for a few days and then went off again.  Not sure what to do now.  SHould I try a factory reset?  Or firmware upgrade?  

@Chris P Have you updated the firmware to the latest version 20240513? We have improved the background noise in this version yet.

Bonjour, en effet, j'ai installé le firmware que vous m'avez envoyé: numero du build: rk3399-userdebug11 RQ3A.210705.001 eng.hct2.20240416.115849 release-keys Version MCU: MTCH_HA4...

@Gennaro Costanzo ou may need to re-add the main widget for the home page if you have not deleted the data before updating the firmware.

@Jean-Pierre LOTHAIRE Your version is not the latest one, our latest firmware is 20240513 now, please update the system to the latest, note to wipe all the data before update. In the meanwhile. You...

@Moudjadid SAROUMI We have sent you the firmware in the previous message, please kindly let us know if you have already updated it, go to Settings > About machine and send us the current Build N...

@Ryan Resendez We are wondering if you consider update the firmware to the latest and verify if the problem could be resolved or not.

@Ed Vard Sorry for the inconvenience, as your order was not bought from our store, what we could suggest you to do is to update the firmware and MCU to fix our existing bugs. If still no improvemen...

buongiorno, vorrei porre una domanda molto semplice:  Siccome nel tutorial dove date le istruzioni su come applicare gli update del firmware risulta evidenziata l'opzione per cancellare i file...

@Support Dasaita Removing / re-adding did not work (I tried that combination, including rebooting both device and phone after removing all bluetooth entires)... However... I can report successs.. ...

@R. L. Sorry that there is no way to disable the internal mic Settings now. Have you already updated the firmware to the latest 20240513? It has improved background noise a lot.

@Gerardo Quintana Hi customer, please update the firmware and MCU. Max10（20230302）: https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10.0_ota%2820230302%2B%E8%93%9D%E7%89%99MCU%29.zip?dl=0 M...

Just updated vivid11 px6 firmware, update went smooth, but now CarPlay and multiple other apps won't open

@Iain Sherrit We are glad to know that your problem has been solved now, we will improve the firmware and would you kindly help leaving a feedback of our product or technical support? We will appre...