Dear @Support Dasaita  I just updated my PX6 Vivid11 to 7.5.4388.To be sure to ask proper things, what "I updated"? Firmware? Andorid launcher?Before updating I red something about "alert...

Hello,Can you please provide instructions on how to update the firmware here? Thank you

I just purchased this and it was working for 1 day, now it crashes every time with error message: "crashed in com.telenav.assistantdata" Android auto still works but nothing else. When it was wor...

@Support Dasaita both of the hcmu.img files you linked are only 112kb. While the MCU update might be that small, I'm having a hard time imagining that the firmware file is that small. Are you sure ...

@Support Dasaita how do I apply the MCU and firmware hmcu.img files?

@Randy T Hi Randy, you could try upload the MCU version 4.13a. https://www.dropbox.com/scl/fi/3eo7wplzcyw077zcsqaht/hmcu.img?rlkey=xj47j3cxpzjsi3grmqf65ouen&dl=0 And in the meanwhile, you co...

@Randy T Here is the firmware of the version G12(20240513): https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0 Could you please make a comparis...

Wireless carplay just stays on the connecting screen.  Does not connect any more.  Wired Carplay does not connect either.  I am running Vivid 11 with 20240604 firmware. What are the...

@Erik Anderson @Jonathan Blackwell We are wondering if you could update our vivid 13 firmware and the MCU to solve the CarPlay issue and the Right view button. MCU: https://www.dropbox.com/scl/fi...

@Randy T Would  you consider updating the firmware to Vivid 13 version which has the latest Zlink app? If so, please kindly download the firmware below and then proceed the update. Vivid13(20...

If you don't want to deal with updates, try disabling Android Webview. This is a known issue and seems to stop crash or connectivity issues. Just go into settings, select apps, show all and select ...

@Wandy Rodriguez We have a newer Max10 firmwaren. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803)  https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt/upd...

@Joseph Dominguez Hi there, you could go to Home Menu> System update to update the latest firmware (20240606)

@Alessandro Bernardoni In your case, we suggest you to forced update the firmware. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803)  https://www.dropbox.com...

@Support Dasaita  Hello, I have a G12 system and am hoping for a link to the updated firmware so I can fix the microphone. I use a Mac. Do you have a link so I can download that zip file with...

Did a factory reset on the head unit.  Bluetooth will connect, but Zlink shows "Inactivated, click to activate".  When I click "Activate", I get an error "Neither MFI nor Dev-Id found". ...

@Randy T Hi there, we have reflected to the engineer, they are still studying in improving the firmware, once they finished the test, we will upload the firmware OTA. Please kindly wait with patien...

@Denis Hoshizaki Our engineer said that they have reduce the low level output signal, we have reflected your issue to them and will try to recover it to a more pefect status. Once there is a new fi...

Zlink carplay graphic so blurry after update vivid 11 firmware 20240604 update. all logo and screens are not sharp looks low resolustion. 

@Alberto Soria Trigo Thank you for your suggestion. The firmware is just for G12, we are afraid that someone will update for other series which may cause defection or risk for their stereo.