Zlink no longer works with Android Auto, how to get an updated version?

CW

Chase W
9/1/23, 10:37 PM

Hi,

I have a Dasaita Vivid 11 head unit that uses the Zlink app for android auto. Google updated the app from 9.9.xxxx to 10.0.xxxx and now there are audio problems that make this feature unusable. Google says this needs to be fixed on the ZLink app side. How do we get an updated version of ZLink app?

Google Issue for reference: https://issuetracker.google.com/issues/296780667?pli=1

Thanks for the support.

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SD

Vip

Support Dasaita Staff member
9/2/23, 1:25 AM

@Chase W Would you kindly let us know your order number and record the issue, our engineers are trying their best to look into this issue? Your cooperation will be appreciated.

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נד

נתי דרג'ה
9/3/23, 9:25 AM

Its happen to me too.

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SD

Vip

Support Dasaita Staff member
9/4/23, 2:49 AM

@נתי דרג'ה @Chase W Please show us your Android Auto version, your phone model and the order number in the meanwhile.

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JY

Jeremy Y
9/4/23, 11:23 AM

this is also happening to me too.

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AS

Alec Shern
9/4/23, 1:12 PM

@Support Dasaita I am seeing this as well, see info you asked for below:
Order #: SP-DA1807

Phone model: Galaxy S22+ SM-S906U

Android Auto version 10.2.633224-release

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SD

Vip

Support Dasaita Staff member
9/5/23, 1:31 AM

@Jeremy Y Please show us your Android Auto version, your phone model and the order number in the meanwhile.

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JY

Jeremy Y
9/5/23, 4:09 AM

@Support Dasaita
order was from Amazon.
will message order #

Phone Model: Galaxy S23+ SM-S916U1
Android Auto Version: 10.2.633224-release

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CW

Chase W
9/5/23, 3:55 PM

I have a Pixel 7 Pro.
AA version is: 10.2.633224-release (Note that other people have figured out that this happens on any AA version 10.X... this was not happening with 9.x versions.

I ordered through Amazon.

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SD

Vip

Support Dasaita Staff member
9/6/23, 1:40 AM

@Chase W Thank you for your reply and we have recorded you issue and will forward to out manufacturer for further diagnosis.

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CW

Chase W
9/8/23, 7:09 PM

any updates? is Zlink aware of the issue and are they working on a fix?

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SD

Vip

Support Dasaita Staff member
9/11/23, 3:05 AM

@Chase W We have replicated the issue and sent it to the programmer to investigate. Your understanding will be appreciated.

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SD

Vip

Support Dasaita Staff member
9/14/23, 4:00 AM

@Chase W @Jeremy Y @Alec Shern @נתי דרג'ה We have released a new version that seem to have fixed the issue, please let us know if you could update the firmware and let us know if it successed in solving the problem. Your cooperation will be appreciated and if still no luck, please feedback us and we will further investigate.

Here is the firmware.

https://www.dropbox.com/scl/fi/pg1lufz3853dp8b0kbz7k/update.zip?rlkey=2f3166mwdkei3zei2xzlqoea4&dl=0

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CW

Chase W
9/14/23, 4:15 PM

@Support Dasaita This appears to be working so far. I will continue testing for the next couple of days. Thanks for the update!

Can you let us know what was updated or changed to fix the issue? Was Zlink app updated? or something else?

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SD

Vip

Support Dasaita Staff member
9/15/23, 1:13 AM

@Chase W Our programmer has fixed the conflict of new Android auto and our zlink.

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HU

Hunter Umphrey
9/26/23, 6:47 PM

@Support Dasaita Hi there, my unit is having the same issue - my order number from Amazon is 111-0075028-8328271

I have patched my unit to Vivid 11. Here is the version information:

I would greatly appreciate some assistance.

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SD

Vip

Support Dasaita Staff member
9/27/23, 3:14 AM

@Hunter Umphrey

Please kindly update the firmware to 0912, here is the link for it.

https://www.dropbox.com/scl/fi/pg1lufz3853dp8b0kbz7k/update.zip?rlkey=2f3166mwdkei3zei2xzlqoea4&dl=0

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SD

Vip

Support Dasaita Staff member
9/27/23, 3:27 AM

@Jeremy Y @Alec Shern @נתי דרג'ה Sorry for bothering again, please kindly let us know if the problem that you mentioned has been resolved or not. Your prompt reply will be appreciated.

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