I received my G12 a week ago and everything seems to work except for three things.
1) I'm only getting sound out of the front center speaker. The unit doesnt seem to be turning on the factory amplifier for the 6 other speakers.
2) Phone calls through bluetooth and carplay have terrible static when talking to someone on the other end.
3) Wifi hotspot will not connect if Carplay is connected.
Any help will be appreciated.
@Jason Barrett
1. Regarding to your first issue, we are wondering if you have factory amplifier or just speakers.
2.Please install the latest zlink APK: https://www.dropbox.com/scl/fi/mq7o6920wpazsv4fxpf0t/zlink5-hengchangtong-release-v5.4.36-c7d5582fd_jg.apk?rlkey=gb8fvtqtbavfo1h6rekr1qp33&dl=0
And the latest BT module(Factory settings > enter "hctbtup" to update): https://www.dropbox.com/scl/fi/um3zmkvtx81wejfkwulm2/bt1031p_update.bin?rlkey=16771kbsih5btwe0ts3a6qdsb&dl=0
3. Please note that you need to open both the WiFi and Bluetooth on your phone&the head unit to enable wireless CarPlay. In other words, the head unit could not be connected to hotspot when you’re using wireless CarPlay, cuz the WiFi access has been occupied by the CarPlay.
@Jason Barrett After the update, please go to Factory Settings > enter 126 > raise the BT volume and lower the system volume to a suitable range.
I have a factory amplifier ( non JBL)
all steering wheel buttons work fine but the amp will not turn on
@Support Dasaita
I have a factory amplifier ( non JBL)
all steering wheel buttons work fine but the amp will not turn on
@Jason Barrett As to the factory amplifier, we will arrange a new cable and canbus to you. Please just contact with us through email. Your understanding will be appreciated.
Regarding to the Carplay and BT issue, we are wondering if you have tried the settings that you suggested. Did it improve the situation?
@Support Dasaita the BT did improve a little. The static is gone, but now people say itt sounds like I'm in a tunnel and echoing a little
@Jason Barrett We are wondering if you could raise the volume of your phone and go to stereo's Factory Settings > enter 126 > raise the volume of the BT.
@Support Dasaita phone volume is turned up and BT volume is all the way up also
@Jason Barrett We have a new firmware that being tested now to improve your situation. Regarding to the speakers issue, we have arranged a replaced cable to you 775874896433.
@Support Dasaita Received the new harness today and now the amp works perfectly. I'll keep checking back periodically for the update. Thank you very much for all your help. I'm very happy with the unit so far.
@Jason Barrett Thank you for your reply.
We would greatly appreciate it if you could take a moment to leave a 5-star review or feedback on the following item link. Your input, including any pictures or videos, is invaluable to us. Your feedback will help us enhance the quality of our service and products as we release new items. Thank you for your support!
@Support Dasaita Is there any new information on the new firmware? My hands free calling is quite useless due to the fact that the echoing on both ends of the line makes it impossible to converse through car play. I've tried to use the external microphone after turning off the internal mic and it does not work at all. no one can hear anything I say. Any advise would be appreciated.
@Jason Barrett Have you gone to the Factory Settings > enter 126 > Voice and raise the volume of BT?
@Support Dasaita Yes, when I turn up Bluetooth it makes the echo even worse.
@Jason Barrett We will release a new firmware to fixed the echo, would you kindly wait a few days for it?
@Support Dasaita Absolutely. Besides the echo, the unit is working flawlessly. Please let me know once its released
@Jason Barrett The zlink team has found out the main issue and will fix it ASAP. Your patience will be appreciated.
