@Nglayton
Hello,
Thank you for your contact.
For the JBL system, please try to conntect the trigger wire .

Please update the Firmware & MCU to the latest version via the link below,here are some tips to help you get it done:
①G13 Version:Make Sure your unit is QCM6125 Andorid 13
G13(20250903):
https://www.dropbox.com/scl/fi/ygoiaoows0rwm1hicrcpl/update.zip?rlkey=fmhlg64li3ig1cki98phjp114&dl=0
②4.16g:
https://www.dropbox.com/scl/fi/61d69lkomwkf005tvgigb/hmcu.img?rlkey=emrb91895qodihn8f9ih27e7x&dl=0
1.Download the documents ①&② through the link on your computer/laptop.
(Do not rename and Unzip the file)
2.Format the USB drive(FAT32 Format)before copying the Update.zip & hmcu.img file to it, then insert it to the USB cable,and it will pop out the firmware updating tips on the screen.
(Tick the option"Wipe data and format flash")
3.MCU updated GO:Settings>System>MCU updates.

Thank you for your time and cooperation in advance.