frozen screen stuck on language screen
@Rogelio Tomimbang
Hello.
Thanks for your message.
Regarding to your issue, we suggest that you can firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset.
(Tap "Wipe data/factory reset" > "Factory data reset" > "Reboot the system now".)
Here enclosed the operation video for your reference:
https://www.dropbox.com/scl/fi/i2wdsge29nrzuv9z9m26k/RST-HM.mp4?rlkey=7r773raqwkhr67dbppppl8z0c&dl=0
Followed your instruction still stuck on language screen after factory data reset>reboot system
@Rogelio Tomimbang
Hello.
In order to help you better, please provide the following information:
Order Number & Purchase Date.
