G13 Shuts off when side/rear camera starts


  • I have a "G13" unit I installed in a 2017 Honda HR-V (Vezel) in January 2025. The unit had operated correctly for many months. But then, one day, while driving, I used the turn signal and the unit shut off. Black screen, no sound. The unit would not turn back on.

    I tried resetting the unit with the small reset button. The unit did not turn on.

    I checked the car's audio fuse, and it was fine. I re-opened the car's dash trim and removed the G13 unit to check the rear fuse on the G13. That fuse was fine. I then unplugged everything from the unit, plugged it all back in, and re-installed the unit. The head unit then turned on, and was working as normal.

    The head unit worked as normal for approximately four weeks. Today, I started the car and the unit came on. When I shifted into reverse, the head unit shut off. It will not turn back on.

    It seems that my unit has a flaw, perhaps related to when switching to the camera display, triggered by the right turn signal or the reverse camera. I have driven the car a lot, used the turn signal camera and reverse camera many times, but the unit has suddenly shut off twice now, displaying a black screen and will not turn on.

    I removed the car stereo fuse, waited 3 minutes, put the fuse back in, and started the car. The unit powers on as usual, but has the wrong date and time.

    Should I exchange the unit for a new one? I purchased it from Dasaita through the Amazon store on January 17, 2025. Amazon order #111-2296832-9197823.

    • QCM6125
    • Android 13
    • Kernel 4.14.190
    • Build number QCM6125 13 S10A_123 eng.hct.20241022.090634 NA
    • MCU version MTCHS_HA4Z_V4.14e_1

     


    Thank you for your assistance.

     

     



  • @Yong Bakos 

    Hello.
    Thanks for your message.

    Regarding to your issue, we have arranged the personnel to follow up via email.
    Please check you mail box and discuss the details further with our personnel.
    Thanks in advance.

    ✉️Email: support@dasaita.com

     


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