Phone call dropping


  • Hi

    I keep having an issue with my g13 dropping the phone call. I can talk for several minutes and all of the sudden the call switches over to my phone. I'm unable to switch back to the g13 unless I hang up and recall the number. I did not have this issue when I was using an iPhone but recently I switched to a Google Pixel 10 pro. Maybe a firmware update will fix this issue?

    I have a qcm6125

    Kernel version 4.14.190 #213 Fri Jun 20 09:35:20 CST 2025

    Build number qcm6125 13 s10a_123 eng.hct.20250620.092318 na

    Mcu version MTCHS_HA4Z_V4.16e_1 Jun 19 2025 18:36:26



  • @Dennis Tribble 

    Dear customer,

    Thank you for your contact.

    Please update the Firmware & MCU to the latest version via the link below,here are some tips to help you get it done:

    ①G13 Version:Make Sure your unit is QCM6125 Andorid 13

    ②4.16g MCU:

    https://www.dropbox.com/scl/fi/61d69lkomwkf005tvgigb/hmcu.img?rlkey=emrb91895qodihn8f9ih27e7x&dl=0

    1.Download the documents ①&② through the link on your computer/laptop.

    (Do not rename and Unzip the file)

    2.Format the USB drive(FAT32 Format)before copying the Update.zip hmcu.img file to it, then insert it to the USB cable,and it will pop out the firmware updating tips on the screen.

    (Tick the option"Wipe data and format flash")

    3.MCU updated GO:Settings>System>MCU updates.

    Thank you for your time and cooperation in advance.

     

     


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