Hi
I keep having an issue with my g13 dropping the phone call. I can talk for several minutes and all of the sudden the call switches over to my phone. I'm unable to switch back to the g13 unless I hang up and recall the number. I did not have this issue when I was using an iPhone but recently I switched to a Google Pixel 10 pro. Maybe a firmware update will fix this issue?
I have a qcm6125
Kernel version 4.14.190 #213 Fri Jun 20 09:35:20 CST 2025
Build number qcm6125 13 s10a_123 eng.hct.20250620.092318 na
Mcu version MTCHS_HA4Z_V4.16e_1 Jun 19 2025 18:36:26
@Dennis Tribble
Dear customer,
Thank you for your contact.
Please update the Firmware & MCU to the latest version via the link below,here are some tips to help you get it done:
①G13 Version：Make Sure your unit is QCM6125 Andorid 13
G13(20250903):
https://www.dropbox.com/scl/fi/ygoiaoows0rwm1hicrcpl/update.zip?rlkey=fmhlg64li3ig1cki98phjp114&dl=0
②4.16g MCU：
https://www.dropbox.com/scl/fi/61d69lkomwkf005tvgigb/hmcu.img?rlkey=emrb91895qodihn8f9ih27e7x&dl=0
1.Download the documents ①&② through the link on your computer/laptop.
(Do not rename and Unzip the file)
2.Format the USB drive(FAT32 Format)before copying the Update.zip & hmcu.img file to it, then insert it to the USB cable,and it will pop out the firmware updating tips on the screen.
(Tick the option"Wipe data and format flash")
3.MCU updated GO：Settings>System>MCU updates.
Thank you for your time and cooperation in advance.
@Support Dasaita I did the updates but the phone calls still drop after a few minutes.
@Dennis Tribble
Hello.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
It happened in which situation. Bluetooth call or Android Auto call?
3.
Picture: Settings > About Machine > Build Number; MCU version.
@Support Dasaita order sp-da7600 purchased on June 20, 2025. It happens when I'm connected to wireless Android Auto.
Purchased June 20th, 2025. Order number sp-da7600. It happens when I'm connected to wireless Android Auto.
@Dennis Tribble
Hello.
Thanks for your response.
Please check the update tutorial below then give it a shot.
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Update File:
System Firmware-G13-20251030:
https://www.dropbox.com/scl/fi/z47cujybwxdgj15bokfbz/update.zip?rlkey=cbh8x18aszp1vj9pso77u154e&dl=0
MCU-4.17a:
https://www.dropbox.com/scl/fi/6g03cdcsfz2ynsk2wnimm/hmcu.img?rlkey=cqxi7l0uaogy9tc8zdpr82329&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
4.
Insert USB drive into the unit via USB cable;
then it will pop up automatically a window of update.
Alternatively, please manually go "Settings > System > System updates/MCU updates" to start the update.
***NOTE:
Please make sure that you have ticked option "Wipe data and format flash!".
Reference Operation Video:
https://www.dropbox.com/scl/fi/7tgvc28sn77ux6g6fmosm/MCU.mp4?rlkey=7p5940e12kb88a42zue6qntft&e=1&dl=0
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