Settings > System > Reset Options > Erase all date(factory reset)
If no luck, you could send us your order number and your car year and model so that we could better confirm.
Thank you for your cooperation and understanding.
Hello,
Neither my internal microphone nor my External microphone are working on my G-13
I've updated firmware and MCU.
I've verified that neither microphone works with Sound Recorder, Google Maps or CarPlay
I love the G-13 unit, however if I can't get the microphones to work then i'll be returning the unit.
Any additional items you can provide to fix this issue would be appreciated.
