Hello,
Neither my internal microphone nor my External microphone are working on my G-13
I've updated firmware and MCU.
I've verified that neither microphone works with Sound Recorder, Google Maps or CarPlay
I love the G-13 unit, however if I can't get the microphones to work then i'll be returning the unit.
Any additional items you can provide to fix this issue would be appreciated.
@Chris Riley Please go to:
Settings > System > Reset Options > Erase all date(factory reset)
If no luck, you could send us your order number and your car year and model so that we could better confirm.
Thank you for your cooperation and understanding.
Hello @Support Dasaita , the Factory Reset did not fix the issue.
Order Number: 114-3809261-4071460
2016 Toyota Tundra Crew Max Platinum
Hi @Chris Riley , we have sent you email about more detail, could you kindly refer to it.
I have the same issue same exact vehicle, was there a fix ? I recieved the unit 2 weeks ago, does it need an update if so can ypu please send it.
Thank you
@Lukasz GLOWIK
Hi,
Before updating,please go to Settings > About machine and send us a screenshot about the current Build Number and MCU version.
Thank you!
@Luke G
Hello.
Please check the update tutorial below then give it a shot.
Update File:
System Firmware-G13-20260409:
https://www.dropbox.com/scl/fi/h1e688co7vr53z30rtdlk/update.zip?rlkey=loanzw1z5hay4q0erpzj05qte&st=lp62ulvd&dl=0
MCU-4.17f:
https://www.dropbox.com/scl/fi/9t1gp2mkk3ertqyybpf5j/hmcu.img?rlkey=rs1abdmvfbk53331a024bps8j&st=dzwvztlg&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
4.
Insert USB drive into the unit via USB cable;
then it will pop up automatically a window of update.
Alternatively, please manually go "Settings > System > System updates/MCU updates" to start the update.
***NOTE:
Please make sure that you have ticked option "Wipe data and format flash!".
Reference Operation Video:
https://www.dropbox.com/scl/fi/7tgvc28sn77ux6g6fmosm/MCU.mp4?rlkey=7p5940e12kb88a42zue6qntft&e=1&dl=0
