Hi, I'm using my px6 vivid11 unit on Toyota c-hr my2018 Italy.
I see that some radio stations have wrong logo shown.
I'm using stock radio app.
How can I force a refresh?
@Mcgyver83 Hi ,
May i have a pic of showing that issue?
As you can see here. Radio 105 is a radio.station but 105.90 FM is not the correct frequency in my area (I suppose that it's not a frequency associated to this network at all)
In my area. 98,90 and 99.10 is the correct frequency for this network.
@Mcgyver83
Which city in the US are you in?
@Mcgyver83
Hello.
Please check if you have selected the correct region:
Go to Settings > Car > Factory settings (password :126) > Radio.
@Mcgyver83
Hello.
Thanks for your message.
For further confirmation, please go to Settings > About Machine, then send a photo showing the Build Number.
@Support Dasaita
build number
rk3399-userdebug 11 RQ3A.210705.001 eng.hct2.20250401.153219 release-keys
@Mcgyver83
Hello.
Please try to use a Pin/Paperclip to press and hold the RST button for 15 seconds to perform a factory reset.
Here enclosed the operation video for your reference:
https://www.dropbox.com/scl/fi/6mhzgijcv059wo2s9octl/G13-RST.mp4?rlkey=366exgktisqwb4ml1elqoge2u&e=1&dl=0
@Support Dasaita
are you suggesting to reset the unit?
It takes time to configure from scratch the unit, I would keep this action as last chance to fix.
There is no way to "teach" to Radio app how to map radio networks?
@Mcgyver83
Hello.
The firmware version on your unit is already the latest available.
There are no additional troubleshooting options we can provide at this moment.
You may try resetting it to factory settings.
@Support Dasaita ok, I'm e bit unhappy because takes time to setup the unit front scratch but if these configurations are automatically taken from the net and a reset can fix them, I will try.
@Mcgyver83
Hello.
We fully understand that reconfiguring the unit from scratch is time-consuming.
Unfortunately, these settings cannot be automatically retrieved from the network.
A factory reset is only a troubleshooting step, and we cannot guarantee it will fix the problem completely.
If the current issue does not seriously affect your daily use of the unit, we would not recommend performing a factory reset.
You can still give it a try if you would like.
@Support Dasaita ok, I will try in the weekend.
Thanks
