@Aaron Hello. For your information, Vivid software combines with Scout, it needs to stay. In order to help you better, please provide the following information:Order Number & Purchase Date. ...

@Conners Mick  Hello. We are wondering if you upgraded Android 10 from Android 9 by yourself earlier? To avoid resulting in bricked unit, we don't recommend upgrading or downgrading the And...

Hello, I have the G13 for my 2016 Forester XT Touring w/ Harman Kardon sound system. I can see what the latest firmware is, but can someone please provide the latest correct MCU file to install fo...

Thanks!

@Support Dasaita   hola   primeramente muchas  gracias  por  el  apoyo  realment no me han dejado  de  dar  soporte  tecnico  &...

I installed telenav_vivid_rk3399_11.0_ota(20250401) on my PX6 today to fix the iPhone 17 connectivity. Now my screen is stuck on scout activation it’s been over one hour. I’m in Canada,...

@Support Dasaita I did the updates but the phone calls still drop after a few minutes.

@Support Dasaita I am using my home network. Full strength. It is not a WiFi issue. 

@Support Dasaita  Failed to work the first time, reloaded a second time and it worked. It eventually activated Scout. Question - do I have to stay with Scout software? I do not find use ...

@Support Dasaita Is it maybe possible to downgrad from Android 10 to 9? The system already run on Android 9 but now is on 10. Is there a free method to downgrade?

@Aaron  Hello.Please check the update tutorial below then give it a shot.--------------------------------------Update File:  System Firmware-Vivid11-20250401:https://www.dropbox.com/scl/...

@Wesley Hannam  Hello.Please try to use other WiFi/hotspot to see if it can past scout activation screen.

@Aaron  Hello.In order to avoid the poor network causes this issue, please try to connect other WiFi/hotspot to test if it can be activated successfully.

@Juan Alberto Marquez  Hello.Could you please tell us the reason why you want to do the update? We'd like to remind that the update operation involves the potential risks, especially the old...

@J L  Hello.For your information, it mainly optimizes call quality.

@James Molina  Hello.Glad to hear that it worked! It is important for us to know whether our support is meeting your expectation.As such, we’d like to invite you to leave your feelings...

@ZCline  Hello. For further confirmation, please provide the whole dash front side photo and back side photo of OEM stereo to our email. Alternatively, please simply confirm whether it is t...

@Benedek Biró  Hello.Please tell us which UI theme(MAX/ Vivid/ Scout) you need, so that we can send you the corresponding update file. Reminder:To avoid the potential damage to the ol...

@Conners Mick  Hello.Regret to tell you there are no update files for PX6 Android 10 with BMW Theme.

@Johan  Hello.Thanks for your message. We have arranged the personnel to follow up via email.Please check you mail box. ✉️Email: team@dasaita.com