@Richard Owen  Hello.Glad to hear that it worked. We value your opinion and strive to offer a high quality service.As such, we’d like to invite you to leave your customer service evalu...

@Support Dasaita This resolved the black screen issue.  However, I still need working instructions on how to FIND correct firmware (and/or) other to address the HORRIBLE audio call quality iss...

Thank you.  That worked

Dear @Support Dasaita , Unfortunetly "no luck". I hope that the bellow picture can answer to your last question and you can provide me with further assistance.  

@Support Dasaita Hello, I entered the hctlog& command with the firmware 20250421. Is the firmware version not recorded in the log? It should appear. Download the logs from the Drive links.I ha...

@J Torman  Hello. Could you please try to use other USB drives to test how it goes? If no luck, please record a video about your update operation process then send it to our mail and indica...

@ibrahim mansour  Hello.Based on your pictures, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.We suggest that you can try to ...

@Robert Mcmanus  Hello.Based on your picture, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.Please try to consult with the co...

@Robert Constantin  Hello.Based on your pictures, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.Please try to consult with th...

@Richard Owen  Hello.Thanks for getting back to us. Please check the tutorial below then try to do the update to see how it goes.---------------------------------Update File:   Sys...

Hello, Same result for me.  I get the same "failed to map file error".

@Support Dasaita  can you please help me with activation please 

Can you help me with this? Pls  

When I turn it on, I see the word Dasaita in white letters on a black screen.  The touch buttons do not light up and won't respond to touching them. The picture of the Amazon order details are...

@Pieter Versluis  Hello. For your information, the blue circles are used for the aftermarket amplifier.Please ignore it if your amplifier is not aftermarket. Please refer to attached pictur...

@Razvan Ionut  Hello, Razvan.Thanks for your message. Regarding to your issue, we suggest that you can try to update the firmware firstly.----------------------System Firmware-Vivid10-202504...

@J Torman  Hello. ---------------------------Update File:  System Firmware-G12-20241126:https://www.dropbox.com/scl/fi/592frxth4p5pkbm40155z/G12-2024-11-26.zip?rlkey=8jiu2viiyrl8n3kjilw...

@Richard Owen  Hello. 1、In order to help you better, please provide the following information:Order Number & Purchase Date. 2、We'd like to know if it is black sceen when you turn it on....

@JoMaRS  Hello. 1、To confirm again, please tell us the log files are printed before updating the firmware(20250421) or after. 2、Please try to update the update another firmware to see if it...