@Shawn Bennett  Hello. If possible, could you please assist to print the log data? Please kindly try to follow the instruction below:Step1.Remove all external devices, such as USB drive.Ste...

@Daniel Shanks  Hello.Please try to do as follows:Settings > Car > Factory setting (password :126) > Other > Contrast > Adjust the value > Apply > Exit > Reboot.

I have the Android 13 for a 2018 Tacoma and my apple carplay is very unstable and will only stay connected for 5-10 minutes and then will not reconnect the rest of the drive. Also the internet conn...

@Support Dasaita The timing of when it shuts down varies a lot. It may go days without a shutdown. Once I hold the reset button down for 15 seconds the bottom buttons flash and unit reboots which u...

I have just installed a G13 in a 2017 Tundra. The day-date-time on the home screen is almost unreadable due to the lack of contrast between light blue backround and the white text. Is ther a way to...

@EROD  Hello.For better help, please provide the information below:1.Order Number & Purchase Date.2.The specific car Model & Year.3.The front&back side clear photos of OEM radio.4...

@EROD  Hello. For further confirmation, please tell us when in black screen,1). whether it can continue to play the audio(music/radio etc.),2). whether the panel touch buttons can light,3). ...

Having same issue with my tundra. With the remote start equiped makes it hard to know if a door is open when locked or if I hit it 3 times and remote starts the truck. 

Having the same isssues and the reset button does not work for me. The only fix was having the fuse taken off and reconnected to get the radio to turn on. i feel like a physical on/off buttong woul...

@JoMaRS  Hello. Please assist to print the log data.So that our technician can judge the problem and offer the solution better. Please kindly try to follow the instruction below:Step1.Go Se...

@Randel Bryant  Hello.Thanks for your message. In order to help you better, please provide the following information:1.Order Number & Purchase Date.2.Picture: Settings > About Machine...

@Robert Sullivan  Hello. Please firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset.(Tap "Wipe data/fac...

@ibrahim mansour OK

@Bill Anderson  Hello.Thanks for your message. Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System...

@Alex Dionne  Hello. Could you please tell us if you have tried to turn up the volume on your phone and headunit to the maximum? In order to help you better, please provide the following in...

@Justin Fisher  Hello.Glad to hear that it has been fixed totally after the update. We value your opinion and strive to offer a high quality service.As such, we’d like to invite you to...

@Jafar Alomari  Hello.Glad to hear that the problem has been solved.Yes, it is the right way.

@Shawn Bennett  Hello.Could you please tell us how long after startup will the black screen happen usually?Besides, please confirm how long does the reset process takes.Thanks in advance.

@Michael Seargeant  Hello. 1、Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System Firmware-G13-2025...

30 minute ride it didn't activate,around an hour ride it actives and works fine ,unit will stay activated for a few minutes after shutdown and restart but any longer then a few minutes when the veh...