@Jeff Lopez 1.Please let us know whether you canhear any sound when you press the touch key; 2.Please try the following steps to check if you could enter the recovery mode. 1).Remove ...

@Khang Viet We are wondering if you could download the following BT module and then go to Factory Settings > enter password "hctbtup" to update it.  https://www.dropbox.com/scl/fi/rsdiozzi...

I also have the same issue with mine and am waiting for an update. I'm pretty sure the speaker located on the display is being used rather than the external one. I tested it out by covering the dis...

@Chris Ramirez We are sorry to tell you that our head unit could not change the KPA tire pressure units to PSI. Some car could adjust the unit in the steering control, we are wondering if you could...

@Mike Van Eeckhoutte Hey buddy i just got mine installed the other day. I am not liking the bass so much either, but try this; Turn sys up to 20 and radio up to 1 then compare. I found this out thr...

@Joshua Hall Our manufacturer said that the code had already activated, please kindly let us know if you have connected to the internet, if no, please have a try.

@Brock Volchko Sorry for the inconvenience, please just contact with our customer service through Amazon and then our colleague will solve your problem there.

@Support Dasaita thank you

@Diego Micheli Your order was placed on December.22, Y2022 which has passed the 1 year warranty in our store, sorry that we could not arrange the replacement for you.

@John RobinsonEntering "logcan" can print the canbus data, but we don't have another access to enter the battery voltage instead of turning on the status bar in the Settings.

@Joshua Hall We have forwarded the code the engineer and once it has been activated, we will let you know.

@Ed Bold Hi, you could set the car logo on the 20240416 version. Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customized, suggest Google Map and Scout...

@Beebs Gee We will test on the head unit and check if there is any bug on the latest version. Once getting the reply from the engineer, we will let you know.

@C L Let's communicate via email.

@Luis Fuentes Hi customer, we will improve the CarPlay app so as to improve the music out put of the head unit, please kindly wait will patience for it. Really sorry for the inconvenience. In the m...

@Support Dasaita Thanks! I have received and replied!

Is there a way to change the KPA tire pressure units to Psi?   Pic down below

HiBluetooth and carplay on my 2006 G12 Highlander are not working properly. When I open music or YouTube, the sound keeps losing and coming back, making me feel very uncomfortable. I tried resett...

Is there a newer version of this firmware that allows logo to be changed? I have Vivid PX6 Android 11. I think my firmware is 0416 ota or a previous one. I attached the screnshot of my firmware. Th...

My order number is 111-9314296-8356232 ASIN: B0CLZBPZBQ   The issue is I installed the unit as the instructions showed and everything went smoothly until I connected to the vehicle and turn...