@Diego Micheli The lifespan of a product is not only determined by its quality but also by factors such as frequency of use. However, our company policy does not allow for exchanges or refunds. We ...

@Mike Justis Sorry that they were absent due to the May day Holiday and they will reply you ASAP.

@Andrea Spagnoli We are wondering if you could go to Settings > About Machine and send us your current Build Number and MCU, in the meanwhile, go to Factory Settings > volume and send us a sc...

@Alex R  1.Factory subwoofer, please remove the following plug to check if it works. 2.Upper Screen, we are wondering if the pins on the TFT box is intact or not, have you connected well a...

@Artur Monteiro Please update the firmware to the latest vivid11. Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customized, suggest Google Map and Scou...

@K S Please change the Type on the canbus page to AVM1 and then Key mode to AVM4 or AVM5, your prompt reply will be appreciated.

@Jeff Lopez We are wondering if you have done the the step 3 which need tools to check if the head unit could get power by a power supply, if it could, we will send you a new set of power cable to ...

@Carlos Guerrero Please update the video to the cloud and then share us the link.

@Carlos Guerrero We are wondering if you mean this Audio screen timer, when you do not use the screen for the setting time, it will close the screen. Go to Settings > Display > Audio screen t...

@Joshua Hall Have you connected to the internet after we said that it had been activated? Send us a photo to show the wifi connection if possible.

@Kevin Bryant In my opinion, you should arrange the card as on the sticker.  That is, cutting the card from the left side.  The card should be completely hidden.  Insert the card, t...

@Support Dasaita Hello, still waiting for response on what to do now after following your steps. Should I just return the unit for a refund?

@Support Dasaita  I've rolled back to this version (G12 20231229) and the audio EQ and DSP are functioning properly now. I will stay on this version

@Support Dasaita Here is the latest MCU for G12.. 4.12MCU   It is saying access is denied 

I cannot get the sim card working on my G12 unit.  It is a data only Google Fi sim.  I have connected the sim card slot dongle to the correct spot on the unit, and I have an adapter to co...

How do I adjust volume on car play

Hi, I have a dasaita px6 max10.with the latest official update HA3_rk3399_10.0_ota(20230803), calls with the Google voice assistant no longer work.he says he's calling but in reality he stays put a...

@Support Dasaita como subo video?? Otra pregunta .. se puede activar un modo salvapantallas automático...sin tener que ir al botón ?

Other Android Auto systems I've used adjust the volume of assistant separately from music etc. using the normal volume control when assistant is speaking. On the G12 when assistant is speaking if ...

I've got an issue I can't quite figure out. When using Android Auto the Google Assistant and navigation voice volume are too low. Jeep Gladiator, G12, 20240322 firmware, MCU 4.11  I've tried...