Go to vivid settings, general screen on the right side, Exit and click Factory Reset. Just restart Vivid once you have configured it if the map does not appear on the Left side. Restart Dasaita a...

@Support Dasaita I did the update you recommended but it still remains Scout 7.3.28 it also deleted all apps. is there another way to reinstall Vivid?Order nr SP-DA1734

@Moaz AbdEldayem Please let us know your order number so that we could double confirm for you.

@Philippe Marsteau Yes, according to your photo, it's a 2m microphone with 3.5mm jack, if you have one, you have a try.

@B C Regardless the microphone setting in the factory Settings page, please let us know if both Android auto and the Bluetooth call has no sound?

@Support Dasaita but I bought it from your store on UAE amazon and dasaita ship it to UAE  1. Why dasaita didn't ship unit which supported in UAE 2. Which unit support UAE SIM? 

@Edher Umanzor Please go to Settings > About machine and send us the current Build Number and MCU version.

@luca ricciarelli Please kindly update to the latest version. Vivid 10 Version: Make Sure your unit is PX6 Andorid 10(The left widget's map could be customized, suggest Google Map and Scout M...

@Joshua Buck Could you please send us a photo of the factory Settings password entering page, so that we could diagnose accordingly?

@Support Dasaita Hello. My unit was on the latest firmware update when I noticed this issue. 

@Oosman NOORAH Could you please go to Car > Factory Settings > enter 126 and send us a screenshot of the Voice page? We would like to diagnose accodingly.

@Support Dasaita will any 3.5mm plug work? Eg is it TS, TRS, or TRRS input jack needed? I don't see much details of HUAT02 except it is 3m long. Assuming I buy this one, is there a way to disable i...

@Al Olivares We are wondering if you could shot a video to demonstrate the issue that you mentioned so that we could diagnose and give you instruction accordingly.

@Randy T Here is the version that you need to update. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803)  https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt...

@Antonio Catalano Please kindly go to System update on the home menu to update the firmware G12(20240513) and then verify if your problem could be resolved.

@K D The option of the external and internal mic is a bug, please ignore it, we are wondering if you have any issue of the call quality, if there is, try update the latest firmware G12(20240513) in...

@B C Please try updated the firmware to the latest 20240513 version from the System update in the home menu.

@Al Olivares Have you successfully used the OBDII yet?

@Iain Sherrit Please kindly update the MCU. https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0  

@Chris Justice Please change the Type in the canbus settings page and then check if the issue could be resolved or not.