@Support Dasaita Hello. I'm experiencing the exact same issue. I bought the external 3.5mm microphone adapter and the mic doesn't seem to register when using Android Auto for Google commands or pho...

@Confused Dinasaur Please go to Settings > About machine and then send us the current Build Number and MCU version, have you updated the firmware or the issue suddenly occured?

@Brian Sahli Can you check if the time on your phoen is the same as the time on the head unit, send us photos in the same time to show it? Your cooperation will be appreciated.

@Adam Schaefer Our engineer said that they have tried to replicated your issue and it seems that they didn't encounter your issue, they are still certain that your time is not correct that make the...

Two years ago I bought my screen and everything was fine. until recently I started to run out of sound when I listen to music, I would have to re-release it so that it would work again. I decided t...

@Chris Justice please change the car type here.

@Chris Justice Please send us photo of front and backside of the OEM head unit so that we could check if the head unit is compatible with your car.

@Bala Swaminathan 1.Please verify if you have connected the wifi antenna on the backside; 2. Make sure that you have connected the Canbus box; 3. Select CanBus option to 8, and Car typle to Toyot...

@Jay Kay We are wondering if your launcher an old one, please go to Settings > About machine and send us your current Build Number and MCU. Please send us your order number so that we could bet...

@Sajid Khan Hi customer, we are wondering if you could update the firmware to the latest 20240513 version. Here is the firmware: G12 Version：Make Sure your unit is QCM6125 Andorid 12 zst27_sc138...

@Chris Justice No, you should go to Car > LED settings to change the LED color.

@Iain Sherrit Please go to Factory Settings > enter 126 > Apps then enable the factory apps. Go to Apps in the Settings > all apps and enable the 3rd party apps.

@Piotr Adwentowski Please let us know your order number so that we could locate more order detail and give you instruction.

@Moaz AbdEldayem Sorry that your head unit's 4G only supports USA SIM card, if you needs head unit supports card in your country, you need to change it.

@C L Sorry that we may have missed your email, we have arranged the motherboard to you and once it has been sent, we will send you the tracking number. Your patience will be appreciated.

@Junior Cedeño Please go to Settings > About Machine and send us a screenshot of the current Build Number and MCU version, we will check if your version could support waze on the left wid...

I actually went into factory settings. It's shows that it can be changed to RGB led. I changed it and got the "LED setting menu, can pick any color but it only stays blue. So I guess I only have bl...

@Randy T Please let us know your order number and then go to Settings > About Machine and send us a screenshot of the current Build Number and MCU version. Only in this way, we will determine wh...

@Andres Mohamed Alfonso According to the information that you provided, your head unit seems not ours.

@Kevin Park Please go to Iphone Settings, find the apps for music playing, then enter the apps settings and t...