@Moaz AbdEldayem We check this store and found no listing on it, please send us a screenshot of your order in the Amazon app, your cooperation will be appreciated.

As picture  from Dasaita official store on UAE Amazon and they ship devices directly from US Amazon  

@Moudjadid SAROUMI We are just afraid that your procedure is not correct. Here is the instruction of how to activate CarPlay and Android Auto. https://www.dasaita.com/community/forum/posts/edit/21...

@Chris Justice We are wondering if your issue could be resolved now.

@Ryan Resendez Please kindly let us know if you have connected to the internet and make sure that your head unit's time is the same as your phone's time.

@Adam Schaefer Please go to Zlink on your phone and forget the device, reboot the head unit after update to check if the situation could improve or not. If wireless Carplay still could not work, we...

@K D If you add the external, it will use both internal and external. If you remove the external, it will use the internal. We are wondering if you consider purchase a mic adapter and try your oth...

@ZAKI KADOURA Could you send a video of the situation that you mentioned, we have tried to replicate your issue but no luck on our head unit? Await for your prompt reply.

@Randy T Your head unit has the Android Auto/Carplay, you could go to Factory Settings > enter 126 > enable zlink

@Iain Sherrit Have you log in our website, if still no luck, we are wondering if you could write a review in our Amazon store. Really appreciate your cooperation. https://www.amazon.com/dp/B0CZL4GGQH

@H H In this case, we are afraid that your external Mic is defective, would you like to exchange it or you want to purchase a Mic adapter and try other brand Microphone. PJ-HM01: https://www.dasa...

@R. L. Sorry that there is no way to disable the internal mic Settings now. Have you already updated the firmware to the latest 20240513? It has improved background noise a lot.

@Ed Vard Hey, we are wondering if you could contact with MTKNAVI directly as we could not found your order information to locate more detail and then give you more accurate instruction.

@Gerardo Quintana Hi customer, please update the firmware and MCU. Max10（20230302）: https://www.dropbox.com/s/5w50x3fqkvhiv3f/ha3_rk3399_10.0_ota%2820230302%2B%E8%93%9D%E7%89%99MCU%29.zip?dl=0 M...

@Oosman NOORAH Could you please send us a video to demonstrate the situation that you mentioned? Normally, if the factory voice set "0", there will be no sound. 

I noticed after installing the update zst27_sc138_12_(20240513) on QCM6125 the LOUD option under the Amplifier does not do anything at all anymore... even if i raise the two bars all the way up.

@Support Dasaita 

@Nick O Sorry Nick, I meant the audio eq and dsp are working correctly, the volume increase between radio and carplay haven't changed a bit. I kind of gave up on that issue, the voice settings on f...

I factory reset my head unit after falling to connect to zlink, can you activate the QR code? Thank you!

While I did watch the video multiple time having a bracket would help 100%.  No matter what is done it is still loose.