@Carlos Guerrero It's a firmware that you need to download and update through a USB disk. Please let us know if you agree the update. If yes, you could follow the guide of how to proceed the update...

@Jayden s We suggest you to contact with the customer service support from where you bought the head unit.

@Mauricio L Rosales Hi there, here is the instruction of screen calibration and touch key reset. https://youtu.be/yaRKoQb1jlc  

@Cam Jones Please try to remove the external microphone to exclude the issue of it.

pero la actualización será por OTA?? es decir por la radio en el menú ? 

@B C @Tony T Our engineer said that they have retained all the OEM features, we are wondering if the settings that could not work are not OEM settings. Your prompt reply will be appreciated.

I have checked all of my connections twice, but still can't pick up anny radio stations. Could the radio app itself be the issue?  

@Support Dasaita so I had a moment to update the canbus apk. I noticed that yes, a good majority of the settings can now be changed, but it's slow to respond when selecting an input and the settin...

Both android auto and Bluetooth calls have static. 

El móvil no se vincula al G12 a traves del Bluetooth ni Wifi, ni hay manera, por tanto no funciona nada, por qué ocurre? Como solucionarlo?

No reconoce ninguna emisora de radio, solo lo hizo una vez y ya no más. No coge ninguna emisora, es como si existiera radio, se queda buscando emisoras pero no detecta ninguna.

El G12 NO reconoce la agenda de contactos del teléfono.  El móvil aparece bien vinculado, pero no aparece la agenda de contactos, por qué?

El Reproductor de Música del G12 NO reconoce las carpetas de música, solo muestra las canciones sueltas por orden alfabético. Cómo hacer para ver las carpetas de m&uacu...

Ok fair enough... I just thought we can have it act the same way as what the factory unit did. Thanks.

@dasaita

Thanks for answer. Good morning. All that you offer me to correct this problem, I appreciate. If this work I will be happy. And more question: the Butt Panel Reset, Touch Reset, Panel Key Study and...

@Support Dasaita potete rispondermi? Vi ho mandato una foto dove vi mostro che il carplay è attivo. Ho il software scout da pochi mesi. Zlink non funziona. Come faccio a fare funzionare andr...

@Support Dasaita  no problems - I have no ideas where to go. can you point me in the direction of a universal forum for z - link where I can ask questions 

Thanks, they worked now.

@Carlos Guerrero We are wondering if your head unit is Android 10 or Android 11, we have already release a beta Android 11 firmware, please try updating it. telenav_vivid_rk3399_11.0_ota(20240302)...