@David Sharman Please show us a photo of the error notification so that we can better locate your issue and provide further instruction.

@Julien B Sorry, here is the correct link. https://scout-ivi.s3.amazonaws.com/vivid/6.3.3533/20230708/telenav_vivid_rk3399_11.0_ota(20230708%2Blogo).zip

My unit is stuck in a bootloop which cycles through "Process system isn't responding". What file(s) do I need to download to update the system? The instructions are non-existant and this site compl...

@Support Dasaita, thank you for the link provided.By opening it, it downloads  telenav_vivid_rk3399_11.0_image(20230708+logo).zip that only contains 1 file: update.img :Do I need to rename the...

@Mr Trinidad Hello, we are wondering if your AA can work in good condition after setting from the video that we sent you in the previous message. We will appreciate your prompt reply and cooperatio...

@Julien B Ok, we understand that. Here is a new version which has solved the bug of crashed Vivid. Please kindly download it and upgrade the version. https://scout-ivi.s3.amazonaws.com/vivid/6.3.3...

@Support Dasaita,  Let me explain once again the issue: the radio doesn't work when the car starts due to a Vivid crash. Pressing Home button makes most of the yime VIVID OS restarts (that wh...

@Philippe Marsteau We are wondering if you can upgrade the version to the vivid 11 directly, which may get your problem resolved.  https://scout-ivi.s3.amazonaws.com/vivid/6.3.3533/20230708/t...

@nic dasaita We would like to tell you that HDMI is like another monitor (2 screen has the same image) . But in your case, we suggest you to use split screen.  You can run 2 apps on the same s...

@Dima Car Please kindly send us your order number so that we can check with you.

@Julien B According to the video that you sent us, the sound can be heard from the radio apps, we could not understand the what do you meant that there was no sound come from the radio apps. Would ...

I tried to update Android 10 to Android 11. Unfortunately it failed and I couldn't get into the boot menu with the reset. Disconnecting the device from the power supply for at least 30 seconds, swi...

@Support Dasaita, the only issue I had when I contacted you was the radio problem. This issue occurs since the installation of the device. As I was fed up to cope with this problem, I contacted you...

Hello to all...  I would like to ask you if anyone can explain... how to find out which Chip version is inside my unit (PX5 or PX6) and which android version is running... before I install it...

Hi, How can I open two apps at the same time, one which is Waze/Google Maps on main Head Unit and Netflix/Youtube on HDMI Output on rear roof monitor? Can this be done? There are other android car...

@Support Dasaita Amazon order number 112-1553769-3673022

@Philippe Marsteau Hi there, would you please let us know your order number so that we can locate your order detail and forward the issue to our technician for further assistance. Your prompt reply...

@Support Dasaita  any suggestion? I have the radio not booting at least once per day. The RST button also works randomly. I believe I press vertically for 15-20 sec and it is a hit or miss. Ne...

@Mike Van Eeckhoutte Could you please to show us a video about the situation that you mentioned asa we rarely received feedback like it? Meanwhile, we are wondering if there is any error notificati...