@Emmett Pate We have forwarded the issue to the manufacturer to check if it's firmware related or software related issue.

@diego Martínez falagan We are wondering if you have suffered any malfunction that could not be resolved by factory reset. If yes, you could update the following firmware. If there is none i...

@Michael Goguen We are wondering if you mean intermittent black screen. If yes, you may need an update of the firmware and the MCU. Please send us the following information so that we could guide y...

si sono disposto ad aggiornare il firmware 

@Vincenzo Bandiera We are not sure what you mean Cameron Gainey, in this case, we are wondering if you are willing to update the firmware to the latest. If you agree, we will guide you through it.&...

Saluti ..... volevo sapere se l'aggiornamento firmware che ha usato Cameron Gainey va bene anche per me ... grazie 

Hello, I recently bought the Vivid 11 model and the software comes with Scout that cannot modify the widgets, the map for Europe does not appear on the left side. With vivid launcher the map appear...

@Emmett Pate Please upda the firmware Vivid 10 Version: Make Sure your unit is PX6 Andorid 10 telenav_vivid_rk3399_10.0_ota(20231102) https://www.dropbox.com/scl/fi/v7707hov1gkj950zpt0pc/up...

@Vincenzo Bandiera Please don't worry that factory reset will not lose the function of zlink and car logo, and parking sensor as well. Please just go to system > factory reset and proceed it. If...

Ma sono solo io che ho avuto questo problema oppure  è già successo ? Se non vi è altra strada proviamo ad aggiornare il firmware durante le telefonate l'audio è pe...

@Support Dasaita  The 360 system  is OEM (Nissan Qashqai J11 2020).  It has worked very well with every firmware since now. 

@Vincenzo Bandiera In this case, please let us know how long does the issue happen, have you done factory reset. If you have not, please go to system and reset the system. If no luck, we are wonder...

@Emmett Pate Hi there, the issue that you mentioned has already been resolved, you could give us your current Build number and MCU so that you could send you the compatible firmware. Your cooperati...

@Support Dasaita i have this issue since 2 latest firmware. As explained in my previous mail i installed latest version but due your choice to have scout as predefined gps and the impossibility to ...

@Will Pollock It seems that the latest firmware could not fit your machine, we are wondering if the screen could recover after restarting the car. If yes, we are wondering if you could roll back to...

Hi all, I have a PX6 Max10 with HAL9K firmware installed, but having problems with bad phone call due to micro issues.To see if the problem was with the Hal9K firmware, I am trying to install a MA...

@Support Dasaita I have downloaded the latest firmware update and will be updating it in a few minutes.  The unit is in excellent condition.

@Javier Moreno You may need to update version before October, if you insist, we will send you the firmware. 

@Ciro Manco We are still studying on the issue that you mentioned, once our programmer has released the new firmware, we will update in this forum, your understanding and patience will be appreciated.

@Iker Gomez Hi there, we have pre-installed the map on the new released version 20231104, but this map could be unistalled unlike the scout map in the Scout launcher which is built-in. But we are s...