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Hello @Support Dasaita , can you tell me what the latest firmware for the Vivid13 is? I am currently have issues with Zlink/CarPlay. 99% of the time when a song starts, there will be sound for a c...

@Chris Faszold Hi there, Our technical department advise that you need update the firmware to the latest version via the link below: Vivid11(20250401):...

@Mochi Kiwi Hi customer,We suggest you could try to update the firmware to the latest version and see if the issue will be improved or not. Here is the instruction.G13-v1(20251030): https://www.dr...

@AO1967  Hello.Based on your picture, it is V1.Please check the update tutorial below.-----------------------------------------------------------Update File:  System Firmware-G13-2025103...

@RobertC_  Hello.Sorry for this is happening.Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System Fi...

using firmware: zst27_sc138_13_(20250903) G13 unit for my 2013 Toyota Camry, the unit runs fine for months with Apple CarPlay, but not working today, the touch screen is frozen on this screen! Ca...

@HL  Hello.Based on your picture, it is V1.Please check the update tutorial below.-----------------------------------------------------------Update File:  System Firmware-G13-20251030:ht...

@Scott Boulton  Hello.Please check the update tutorial below then give it a shot.--------------------------------Update File:  System Firmware-MAX10-20230302:https://www.dropbox.com...

Hello @Support Dasaita ,   I noticed there are 2 versions of the new QCM6125 G13 firmware. What is the difference between the two? Android 13 Update G13 Version: Ensure your unit is&n...

@Brian Strickland  Hello. Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System Firmware-G13-202...

Successfully installed Vivid10 with scout. Again, zlink disengages Carplay connection similar to the Max10 firmware.😞    

@LanceLLL  Hello. Please try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset. If no luck, please revert back t...

  I think I'm totally screwed now! So I installed that firmware you sent above, started on the install process for SCOUT, I clicked the User Agreement, connected to my wi-fi as instructed, no...

@John Donnelly  Hello. Please try to do the update to see how it goes. Update File:  System Firmware-G12-20241126:https://www.dropbox.com/scl/fi/6dbw1w89lzhx2q1mvm3vz/update.zip?rlkey=...

@Support Dasaita  Good day, and thank you very much. I have updated the system firmware as per your advice; however, we are still experiencing the screen going black, which is becoming very f...

@LanceLLL  Hello. To be honest, MAX10 stopped releasing new software two years ago. The file we sent you is already the latest available version. If possible, could you please try to updat...

@LanceLLL  Hello.Please check the update tutorial below then give it a shot.--------------------------------Update File:  System Firmware-MAX10-20230302:https://www.dropbox.com/scl/...

@Giovanni Carollo  Hello.Please check the update tutorial then give it a shot. Update File:  System Firmware-MAX11-20230608:https://www.dropbox.com/scl/fi/ye2ia7nmb9d7cn7z9n424/update.z...

Dave and I have a similar problem. When I upgraded my phone to the iphone 17 pro max and is now on ios 26, I had total disconnection with Zlink. So, I decided to upgrade my Desaita head unit runnin...

@ZCline  Hello.Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System Firmware-G13-20251030:https://ww...