I cannot get the sim card working on my G12 unit. It is a data only Google Fi sim. I have connected the sim card slot dongle to the correct spot on the unit, and I have an adapter to convert the nano sim to a standard sim. When I insert the sim card I do not hear or feel a click.
Could you let me know if the sim is in the correct orientation from the attached photos?
Thanks!
@Kevin Bryant Hi there, your orientation is wrong. Please refer to the picture below and plug in again.
You could also refer to the following forum instruction.
https://www.dasaita.com/community/forum/topic/121788/g12-new-function-4g-lte-phone-calls
Thank you very much for your response. I followed the instructions and the card slot will not accept the sim. There is no click and the sim just pops back out. I believe the slot is bad. How can I go about getting a replacement? My order number is SP-DA4948.
@Kevin Bryant It still seems that you plug in the wrong side, here is a more detailed instruction. You should make sure that side with telephone operator name must be the upper one. According to your photo, we see the golden side not the operator side.
