Slight popping from speakers and low volume


  • 2017 sierra with bose. Recently installed a g13 unit. The volume is lower than the factory unit and i have a slight popping or crackling from speakers at higher volume. Im guessing it may have to do with the bose amp that is factory in my truck. Any help is appreciated.



  • @asher condon 

    Hello,

    Thank you for your contact.

    Since the BOSE AMP is high output ,how about we send you a audio output to have a try ?


  • that will work for me. 


  • @Support Dasaita what info do you need from me to send? 

    Thanks


  • @asher condon 

    Hello,

    Thank you for your kind reply.

    Just would like to confrim the pop sound only happen on higher volume? How is it going when the unit is on lower volume?

    We appreciate it if you could send a video of showing the sound issue to better confrim.


  • @asher condon 

    If possible, could you disconnect the red and white RCA cable to check how is the poping sound going ?


  • @Support Dasaita  Popping is more noticable at higher volume but still that at lower volume, i did disconnect the red and white onstar rca's and it did not change anything. I will attempt to get a video or audio clip but it is difficult to hear through a recording. 


  • @asher condon 

    Hello,

    Thank you for your reply.

    May we also know how is the F°  working?

    Looking forward to your reply.

     


  • @Support Dasaita i cannot change the tempature from celcius to fahrenheit as well. I am also not able to see my volume level and media playing on my cluster. A volume box will pop up but does not show the level of volume. I believe both of these are canbus related.


  • @asher condon 

    Hello,

    The tempature issue is canbus related.

    Please go to Settings > About machine and send us a screenshot about the current Build Number and MCU version. 

    Thank you for your time.

     


  • @Support Dasaita picture attached


  • @Support Dasaita also a picture of cluster with music playing through apple carplay and turning volume up 


  • Hello,

    Thank you for your kind reply.

    For this function on the dash board, our canbus doesn't support. 

    For the C° to F° , it can be resolved by updating the CANBUS. We’ve sent to your email via  

     


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