I purchased the unit from Amazon 7 days ago installation was simple 👌 but after few days I noticed that went the weather is hot more than 60° the stereo loses audio and after I turn the AC on after few minutes the sounds comes back, at first I thought I contacted something wrong so I took everything a part and installed again but nope still happens any clues or do I need to return the equipment for a refund at Amazon thank you.
@Jorge Andres Mata Diaz
Hello.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
Picture: Settings > About Machine > Build Number; MCU version.
Besides, please go Settings > Car > Factory Settings > enter password(hcttest31),
and send us two screenshots of the CPU temperature respectively when audio works well and it loses audio.
@Support Dasaita Thank you I have all the information you are requesting, exept for when is lossing Audio, so I will have to wait I do have another question how do a removed the CPU monitoring small screen, so I can removed it thank you
@Jorge Andres Mata Diaz
Hello.
Thanks for sharing the information.
Please try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to do the factory reset to see if it can remove the CPU monitoring small screen.
(Tap "Wipe data/factory reset" > "Factory data reset" > "Reboot the system now".)
Here enclosed the operation video for your reference:
https://www.dropbox.com/scl/fi/6mhzgijcv059wo2s9octl/G13-RST.mp4?rlkey=366exgktisqwb4ml1elqoge2u&e=1&dl=0
Sorry for we cannot locate your Order Number, could you please simply copy it to us?
Besides, please tell us if you have connected the RCA cable.
And please confirm whether it will lost all audios(Mucic, Video, Radio, Navigation, etc.)
Sorry here is the order number was purchased with multiple items, on the same order thank you. And no I didn't connect the RCA from that receiver, but I did on the amplifier section since I had previously installed sistem
@Jorge Andres Mata Diaz
Hello.
Don't worry, we have arranged the personnel to follow up on your order.
Please pay attention to your mail box and continue to communicate via email.
Thanks in advance.
✉️Email: team@dasaita.com
Hello. I have a Dasaita unit in a 2014 Toyota 4Runner that has stopped working except for the backup camera, after a year of use. I have tried the reset function, disconnecting the battery and using the factory reset on the hidden menu options. Can you assist me? 
@Richard Owen
Hello.
1、
In order to help you better, please provide the following information:
Order Number & Purchase Date.
2、
We'd like to know if it is black sceen when you turn it on.
If YES, please tell us whether the panel touch buttons can light or it can give you response once you tap the touch screen/press the touch buttons.
When I turn it on, I see the word Dasaita in white letters on a black screen. The touch buttons do not light up and won't respond to touching them. The picture of the Amazon order details are attached. 
@Richard Owen
Hello.
Thanks for getting back to us.
Please check the tutorial below then try to do the update to see how it goes.
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Update File:
System Firmware-Vivid11-4-20250401:
https://www.dropbox.com/scl/fi/gvynerjbwf5qlcap3bphs/update.zip?rlkey=v1p7o6vppnyfpm9cgwguqwak2&e=1&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip” to the root directory of USB drive.
4.
Press and hold RST button via pin to enter the factory reset page,
tap "Wipe data/factory reset" > "Factory data reset" firstly.
5.
Insert USB drive into the unit via USB cable,
then tap "Apply update from SD card or USB" > “From usb stroage” to start update.
After completing the upgrade process, tap "Reboot the system now" to reboot.
Reference Operation Video:
https://www.dropbox.com/scl/fi/i63igidq4sigvf51zshm7/RST.mp4?rlkey=tt2cw7wqsqfd9nrpsw6ivpcqk&e=1&dl=0
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@Richard Owen
Hello.
Glad to hear that it worked.
We value your opinion and strive to offer a high quality service.
As such, we’d like to invite you to leave your customer service evaluation via below product link if this will not disturb you.
We genuinely appreciate your attention to this matter.🤝
https://www.dasaita.com/products/dasaita-vivid10-toyota-4runner-2014-2015-2016-2017-2018-2019-car-stereo-10-25-inch-carplay-android-auto-px6-4g-64g-android10-1280-480-dsp-ahd-radio?_pos=1&_sid=5ee5fa0b5&_ss=r#judgeme
