Hello.We’re truly sorry for the frustration caused by your G13 T-Mobile SIM failure. Our engineering team is working on a permanent solution for this network incompatibility issue. Belo...

@Dylan F Judy  Hello. Our technical team is actively collecting relevant data and hoping to find a solution ASAP.Any updates, we will notify you. Please refer to below post:https://www.dasa...

@Israel Garcia  Hello.Thanks for your update. We have arranged the personnel to follow up via email.Please check you mail box. Email: support@dasaita.com  

@John S Darcy  Hello.   In order to help you better, please provide below Build Number&MCU version picture to our email address and indicate your Order ID# in email subject. Thank...

@Paul Tauger  Hello. Thank you so much for sharing this detailed workaround for the T-Mobile SIM connectivity issue on G13 units.We really appreciate your thorough testing and clear instruct...

@Paul Tauger  Hello.Thanks for your message. Our technical team is actively collecting relevant data for in-depth analysis of SIM card issue. Any updates, we will let you know ASAP. If...

@Injineer  Hello. Please check the update tutorial below then give it a shot. Update File:  System Firmware-G13-20260409:https://www.dropbox.com/scl/fi/h1e688co7vr53z30rtdlk/update.zip...

@Mark Fabela  Hello. Please check the update tutorial below then give it a shot.Update File:  System Firmware-Vivid13-V2-20251111:https://www.dropbox.com/scl/fi/bjhdbxqexg3oudpb3dkjv/up...

Does this mean my unit has the wrong ZLink version installed, or can you still activate it? Should I replace the YUANCHEN ZLink with the HENGCHANGTONG version, or can you activate the current one?

@IceyBiah  Hello.Please check the update tutorial below then give it a shot.Update File:  System Firmware-G13-V2-20260410:https://www.dropbox.com/scl/fi/jwoqmanj15r8ktlroloy6/update.zip?...

@yomincarr1  Hello. Please confirm that you have turned off TA and LOC on the radio.

@Lewis C  Hello. For further confirmation, please tell us what is your UI(MAX11 or Vivid11). Thanks in advance.

I have a few questions. Is the screen being sold with the new version with knobs the same screen as the unit without? I have the original without the knobs. I've noticed it just doesn't work well i...

As many of us G13 owners have found, roughly a month ago, all of our sims stopped connecting.  This was true for any sim that uses the T-Mobile network, e.g. Speedtalk and Tello.  The int...

Please keep us updated on resolving the T-moble data sim issue.  Seems to be a widespread issue affecting everyone who uses T-mobile provider.  Thanks

Having the same issue.  I use a Google Fi sim card which uses T-mobile.   Vivid 13 unit installed in a 2017 Tacoma recognises the sim card, but signal icon has the exclamation mark a...

I ran the update and it does sound better.The Front Door speakers and the Dash tweeters sound good. The Rear Door speakers are still very low.

I wanted to add, I received firmware and MCU update files via email from Dasaita Support but now I cannot get the screen to come back on in order to complete the updates. Again, I did all of the f...

@Support Dasaita @Iker Gomez  Hello - I see some replies in this thread so I'll give it a try. I believe I need to update the firmware to resolve a poor sounding external microphone during pho...

@Support Dasaita Hello, I performed all of the above and the issue is the same. The fuse was fine but I replaced it to be safe and it didn't fix the issue. As I mentioned in my post I unplugged t...