@Adam Woods  Please update the Firmware and MCU to the latest versions using the links below. Follow the steps carefully to complete the process.  Download Links:① Firmware G13_V2(20260...

@Mcgyver83 Hi , May i have a pic of showing that issue?

@Lisa Before we check the correct firmware package for your unit, could you please confirm whether your head unit is running MAX OS or Vivid OS?

@shapunowd Please update the Firmware to the latest version via the link below,here are some tips to help you get it done: Max10(20230414) https://www.dropbox.com/scl/fi/mv41sf...

@Brent.fuller15 Our head units, like most Android car stereos, currently support one Bluetooth phone connection for calls at a time. Connecting two phones simultaneously for receiving calls is not...

@Joseph Angelo Which harness do you using on your car? If you are using the DYX004 harness,you will need to program the SWC: Step 1. Please go Settings > Car > Factory settings (password：12...

@Mike Van Eeckhoutte For better compatibility, we recommend updating your unit to the latest firmware version. Please provide your Build Number and MCU version, and we will help confirm the corre...

@Adam Woods Hi Adam, Sorry to hear about the FM radio issue. Could you please provide your vehicle model/year and the exact model of the unit you purchased? Also please go to Settings>About D...

@DJ Horton We understand your concern. We suggested email only because some troubleshooting may require order-specific information, software versions, photos, or logs that are easier to review th...

@Chang Ling Chen  To help us follow up on your case more efficiently, we recommend continuing the communication by email. Thank you for your patience and understanding.

@Justin L. Could you please provide your order ID to us?So that we could better follow up the issue with you.

Same issue I'm having. The tuner recognizes all the local stations but is just static on all but 3 of them. Very disappointing!

Are you supporting iOS 27 with G12 units with the firmware zst27_sc138_12_(20241126)?

I cannot find the menu as shown in the post. I have searched through every menu screen including all of the factory settings. I'm still unable to set the steering wheel controls in my 2016 outback

I am wondering if you can have 2 bluetooth phones hooked up and the same time or one bluetooth and one with the cord? I have a work phone and personal phone and wondering if I can have them both ca...

@Justin L. exactly. I'm about as deep into buyers remorse as one can get 

@DJ Horton if it's any consolation, and it most certainly is not, I'm using android auto on my new head unit for a Maverick and I don't have notification sounds either. At this point it may ma...

So, anything on the subject or am I just going to expect not having the functionality your advertisement displayed I would? 

@Support Dasaita ok, so let me get this straight:  it works fine on my Alpine head unit. It works fine on my Sony head unit. It worked fine on the OEM head unit, and it's worked fine on every...