@Matt Tankersley  Hello.For further confirmation, please provide the following information:1.Order Number & Purchase Date.2.Picture: Settings > About Machine > Build Number; MCU ver...

@Richard Owen  Hello.Glad to hear that it worked. We value your opinion and strive to offer a high quality service.As such, we’d like to invite you to leave your customer service evalu...

@Support Dasaita This resolved the black screen issue.  However, I still need working instructions on how to FIND correct firmware (and/or) other to address the HORRIBLE audio call quality iss...

Thank you.  That worked

Dear @Support Dasaita , Unfortunetly "no luck". I hope that the bellow picture can answer to your last question and you can provide me with further assistance.  

@Support Dasaita Hello, I entered the hctlog& command with the firmware 20250421. Is the firmware version not recorded in the log? It should appear. Download the logs from the Drive links.I ha...

@J Torman  Hello. Could you please try to use other USB drives to test how it goes? If no luck, please record a video about your update operation process then send it to our mail and indica...

@ibrahim mansour  Hello.Based on your pictures, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.We suggest that you can try to ...

@Robert Mcmanus  Hello.Based on your picture, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.Please try to consult with the co...

@Robert Constantin  Hello.Based on your pictures, we notice that your Zlink is not our brand built-in version.Therefore, we are unable to help you to activate it.Please try to consult with th...

@Richard Owen  Hello.Thanks for getting back to us. Please check the tutorial below then try to do the update to see how it goes.---------------------------------Update File:   Sys...

Hello, Same result for me.  I get the same "failed to map file error".

@Support Dasaita  can you please help me with activation please 

Can you help me with this? Pls  

When I turn it on, I see the word Dasaita in white letters on a black screen.  The touch buttons do not light up and won't respond to touching them. The picture of the Amazon order details are...

@Pieter Versluis  Hello. For your information, the blue circles are used for the aftermarket amplifier.Please ignore it if your amplifier is not aftermarket. Please refer to attached pictur...

@Razvan Ionut  Hello, Razvan.Thanks for your message. Regarding to your issue, we suggest that you can try to update the firmware firstly.----------------------System Firmware-Vivid10-202504...

@J Torman  Hello. ---------------------------Update File:  System Firmware-G12-20241126:https://www.dropbox.com/scl/fi/592frxth4p5pkbm40155z/G12-2024-11-26.zip?rlkey=8jiu2viiyrl8n3kjilw...

@Richard Owen  Hello. 1、In order to help you better, please provide the following information:Order Number & Purchase Date. 2、We'd like to know if it is black sceen when you turn it on....