@C L  You are welcome, dear friend. Please be assured that we will arrange the personnel to follow up on your problem further.

@Chuck Maloney  Please try to go App "Control settings" to enable Radar Sound.

@Thomas Cox  Hello.Please try to automatically update the firmware online as follows:“System Update” App > check version.

@Thomas Makro  No problem, please provide the video at your convenience.

@Thomas Makro  Hello.For further confirmation, pleasego Settings > About Machine > Model; Android Version; Build Number; MCU version, then send its photo to us.Thanks in advance.

@Randy T  Yes, friend. We confirm the MCU file is correct. MCU(4.13a): https://www.dropbox.com/scl/fi/3eo7wplzcyw077zcsqaht/hmcu.img?rlkey=xj47j3cxpzjsi3grmqf65ouen&dl=0

Hello.We'd remind that any improper/unnecessary update could be risky.Therefore, we don't recommend to do the update operation.For further confirmation, please provide us with the following informa...

@Philippe Marsteau  Hello.If possible, please record the related the video about your issue then send it to us.So that we can learn the specific situation and offer the solution further.Thank...

@Adam White  Hello.Based on your car information, we initially judge the CanBus model is "CB004".And please set up the CanBus option is "NO.8":Settings > Car > Factory settings (passwor...

@Chriss PC Fix Flash the system will cause some risk, so we hide that topic. You could contact with our customer service if you need any assistance. (We've found some customer flash the system and ...

@K D Please let us know if you have updated the firmware to version G12（20240713）.

@Adam Rosenthal this could be the cause of my problem with no connection, how do you use slot 2?, is there a physical 2nd slot somewhere?  And what tool did you use to convert the IMEI number...

On my G12 in the UK, (Order SP-DA5357), I cannot get the 4G mobile connection working, I have tried so far, 2 different SIM cards, Three and Vodafone, both of which have an excellent signal in my p...

@Support Dasaita how do we know or where can we find the info for our specific Canbus?  I just installed unit and can't get the keys to work.  2016 toyota tundra non JBL.

Same issue need activation code or QR for zlink

@Support Dasaita any update?

@Support Dasaita any update?

Dear @Support Dasaita  I just updated my PX6 Vivid11 to 7.5.4388.To be sure to ask proper things, what "I updated"? Firmware? Andorid launcher?Before updating I red something about "alert...

@Support Dasaita, Here is a demonstration where the Sub works when I hook up an external source, but the Sub/FL/FR/RL/RR all fail to give any signal. I don't think any of these are putting out any ...

@Support Dasaita, I installed both. Vivid 13 works fine but the MCU breaks everything and causes the OS to crash. Radio doesn't work and both cameras don't work. I downgraded the MCU to 4.13a and t...