@Jacques Brown We are wondering if you could take some photos or video to further demonstrate your issue, so that we could better locate your issue and give you more appropriate assistance.

@guashh tomas Please go to Settings > Car > Extra Settings > Shut down delay > change auto Sleep to other options.

@Nicolas ANTOINE You may have to slice a piece out to connect  your after market amplifier. We recommend you could contact with the customer service of your amplifier of how to install. Or you...

@Ryan Resendez Please kindly go to Settings > About Machine and send us your current Build Number and MCU version, we would like to check if your update is successful or not.

@Philippe Marsteau Please go to Settings > About Machine and send us your current Build Number and MCU version.

@Philippe Marsteau We are wondering if that features work in your OEM stereo?

@R. L. Hi there, we have latest 20240606 OTA update, you could go to System update in the Home menu and online update that firmware.

@Jean Claude Drouin Hi there, go to Settings > Internet > connect your phone's hotspot. Then go to System update on the home menu, refresh and you will get the latest firmware(20240606 versio...

@Corbin Adams Please send us clear photo of the front&back of the OEM Radio so that we could better locate your issue.

@Thomas Makro It seems that your update is not successful, could  you please go to Settings > About Machine and send us your current Build Number and MCU version. Besides, as to the fastbo...

@tristan stubbs Well, I'm still the same, everything works for me except the air conditioning, I can't configure the canbus correctly, if you could help me and tell me what I have to configure...

Bonjour, pouvez-vous m'expliquer comment effectuer les mises à jour en utilisant un iPhone comme point d'accès interne ? merci 

@Support Dasaita The update.zip file I am using is (beta version G12(20240509)).   You asked earlier in the thread "Have you already updated the firmware to the latest 20240513" Is ther...

Update:  I Redownloded the update.zip file again and this time copied to a MicroSD card (Samsung 32gb).  Unfortunately same results:  Error 21. Restarted device a few times only to ...

Do I have to make a double connector? Does the unit needs this wire or can I disconnect it from the pin to manage the amplificator?

Hey same issue here, have you been able to get it to work or uninstall it? 

@Support Dasaita after software update my CarPlay stop working. Can someone help me? Thank you 

 I still experience random radio not working. I have to stop the car and restart to get it back to work. Does it not too frequently but very annoying when it happens. All other sounds work (be...

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Didn't work for me. When I set to SWC key I cannot program the keys. If I change back to Can Key, then I can program the keys. For mic icon, it is confitured to use Google Assistant: it mute music ...